Customer Services Team Lead
Base: Office Based - Drighlington, Bradford BD11 1DR
Hours: 35 hours / Full-time
Salary: £34,100.00
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3300 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
This is an exciting opportunity to join the Customer Services Team. You will be responsible for the day-to-day management of the contact centre team and be heavily involved in providing the primary repairs and maintenance services to Habinteg tenants, where accurate timely and quality diagnosis of repairs play a key role in managing the maintenance contractors. You will engage on a daily basis with your colleagues across Habinteg, customers and stakeholders to ensure that high performance is maintained. Whilst this role is based in our Bradford office, travel to our other offices may be required at times.
About You
You will be an experienced contact centre supervisor or similar role and have extensive experience within the housing sector delivering a repairs and maintenance service. You will have excellent communication skills and be able to demonstrate an understanding and commitment to Habinteg’s inclusive housing mission.
You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and challenges the varied role demands. You should be experienced in working within a performance driven environment and using data to drive performance improvements.
Computer literacy is a requirement together with strong written and verbal communication skills, when dealing with contractors and customers alike.
Closing date: 31 December 2025
Interviews: W/c 12 January 2026
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
We are unable to provide visa sponsorship; only candidates with the legal right to work in the UK will be considered.
If you have any questions, or would like a copy of the full job description please feel free to contact the HR department: e-mail: recruitment@habinteg.org.uk
Customer Services Team Lead
Base: Office Based - Drighlington, Bradford BD11 1DR
Hours: 35 hours / Full-time
Salary: £34,100.00
About Us
People come to work for Habinteg because they believe in what matters to us. Inclusion drives all that we do, be that the services we offer to tenants, the environments we create or the homes we deliver. One in four people in this country are disabled but most homes are designed to exclude them. We believe in designing homes and creating neighbourhoods that everyone can share and enjoy. We have 3300 homes across the country from Tyneside to Cornwall. We are champions of the Lifetime Homes Standard and provide expert training and consultancy through our Centre for Accessible Environments (CAE) in-house team.
About the Role
This is an exciting opportunity to join the Customer Services Team. You will be responsible for the day-to-day management of the contact centre team and be heavily involved in providing the primary repairs and maintenance services to Habinteg tenants, where accurate timely and quality diagnosis of repairs play a key role in managing the maintenance contractors. You will engage on a daily basis with your colleagues across Habinteg, customers and stakeholders to ensure that high performance is maintained. Whilst this role is based in our Bradford office, travel to our other offices may be required at times.
About You
You will be an experienced contact centre supervisor or similar role and have extensive experience within the housing sector delivering a repairs and maintenance service. You will have excellent communication skills and be able to demonstrate an understanding and commitment to Habinteg’s inclusive housing mission.
You will be flexible and agile in your approach, being able to adapt your approach to different circumstances and challenges the varied role demands. You should be experienced in working within a performance driven environment and using data to drive performance improvements.
Computer literacy is a requirement together with strong written and verbal communication skills, when dealing with contractors and customers alike.
Closing date: 31 December 2025
Interviews: W/c 12 January 2026
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We are proud to be a Disability Confident Employer and welcome candidates with disabilities, long-term health conditions to apply for our roles. We encourage jobseekers from all backgrounds and experiences to express their interest, and to contact us at recruitment@habinteg.org.uk if you would like to chat to us or discuss reasonable adjustments for your application or interview process.
We are unable to provide visa sponsorship; only candidates with the legal right to work in the UK will be considered.
If you have any questions, or would like a copy of the full job description please feel free to contact the HR department: e-mail: recruitment@habinteg.org.uk
