Estates Service Desk Administrator
Estates Service Desk Administrator
£25,660 per annum
37.5 hours per week
Permanent
About the Role
- Be the first point of contact for a wide range of estates enquiries, helping to keep Hartpury’s campus operating effectively for students, staff and visitors
- Play a key role in coordinating requests, tracking activities and supporting the delivery of essential Estates services across Hartpury
- Support the smooth running of the Estates, Sustainability and Environment department through a varied mix of customer service, administration and operational coordination
- Work closely with wider departments and external contractors to ensure maintenance and service requests are managed efficiently
- Help maintain important systems, records and databases that support the effective management of the campus estate
- Contribute to the delivery of a responsive, professional and customer focused service that supports an outstanding campus experience
- Produce and monitor service information and performance data to support continuous improvement across the department
About You
- An organised administrator who enjoys working in a varied environment
- A confident communicator with excellent customer service skills and a positive, professional approach
- Comfortable managing multiple tasks and priorities while maintaining accuracy and attention to detail
- Able to build effective working relationships with colleagues, contractors and stakeholders at all levels
- Confident using IT systems and Microsoft Office applications to manage information and maintain records
- A problem-solver who takes initiative and enjoys finding practical solutions
- Experienced in delivering high quality administrative support and maintaining organised processes
We offer a fantastic package of staff benefits including:
- 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
- Wellbeing support including our Employee Assistance Programme
- Generous pension scheme (LGPS)
- Employee Discounts Scheme
- Onsite fitness facilities
- Cycle to Work Scheme
- Support for continuous professional development
- Flexible working opportunities available
- Enhanced maternity, adoption, paternity & shared parental leave
- Entry to seasonal events on campus
- Free shuttle bus service from Gloucester city centre
- Hybrid working arrangements with blended approach of office and home working
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. Our passionate, innovative business culture and strong support networks make Hartpury an exceptional place to develop professionally and progress your career.
At Hartpury, we’re committed to promoting a diverse and inclusive workplace – a place where we can all be ourselves and everyone feels respected and valued. As a Disability Confident Employer, we actively welcome applications from ethnically diverse backgrounds, LGBTQI+ communities and disabled candidates. We offer an interview to any disabled applicant who meets the essential criteria for the role. We’ll also ensure fair treatment and provide reasonable adjustments throughout our recruitment process for anyone who needs them. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online or telephone (01452) 702135 to request documents by post.
Click here to view the full Job Description and Person Specification
The closing date for receipt of applications is 23rd August 2026.
Interviews will be held on 1st September 2026.
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. To avoid missing the opportunity to apply, we encourage candidates to submit their applications at their earliest convenience.
Candidates must be able to demonstrate their eligibility to work in the UK.
