IT Trainer

Job title

IT Trainer

Department

IT

Our Purpose

To forge long-term relationships that have a positive impact on our people, our clients, our business partners, and our community.

Our Commitment to Our People

We do not think there is a magic formula to the Higgs culture. The key is to listen to and respect our people. If we take care of our people and our people take care of our clients, then everything we want as a firm will take care of itself. We are friendly and open to new ideas.

Our Core Values

Higgs core values are “CLEAR” – Care, Legacy, Excellence, Authenticity, Relationships

Role Purpose:

We are seeking an innovative IT Trainer to join our Information Technology team. The successful candidate, working alongside our existing IT trainer, will be responsible for delivering comprehensive IT training programmes to new employees, conducting regular refresher training sessions, producing high-quality training and knowledge-sharing materials, and devising effective testing methods to ensure the proficiency and continuous development of our staff in using the firm's IT systems and software. The IT Trainer will also assist with providing an online library of training materials to enhance the training experience.

Key Responsibilities

 Onboarding Training:

• Conduct thorough IT induction training for all new hires, ensuring they are proficient in using the firm’s IT systems, software, and tools. This on-boarding should be tailored to suit their position and department within the firm.
• Develop and maintain an up-to-date onboarding training program tailored to different roles within the firm.

 Refresher Training:

• Identify training needs then schedule and deliver regular refresher training sessions to keep employees updated on new software, system updates, and best practices. Create and update training materials to assist with this.

 Innovation and Continuous Improvement:

• Explore and implement innovative approaches to training.
• Stay current with industry trends and technological advancements to ensure training programs remain relevant and effective.
• Work closely with the IT support team to identify common issues and incorporate solutions into training programs.
• Collaborate with department heads to ensure training programs are aligned with business needs and objectives.

Person Specification

• Exceptional presentation and communication skills, with the ability to explain complex concepts in an understandable manner.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Proficiency in developing and conducting both in-person and online training sessions.
• Analytical skills to assess training effectiveness and implement improvements.
• Innovative mindset with a willingness to explore and implement new training methods.
• Proactive and self-motivated with a strong commitment to continuous improvement.
• Patient and approachable, with a genuine interest in helping others develop their skills.
• Detail-oriented with a methodical approach to problem-solving.
• Strong team player with excellent interpersonal skills.

Technical Knowledge

• Proven experience as an IT Trainer within a legal services environment.
• Excellent knowledge of various IT systems, software, and tools used within a law firm.
• Familiarity with e-learning platforms and practices.
• Certification in IT training or related field is desirable.
• Experience in creating engaging and effective training materials

What You Need to Know

Higgs offers hybrid working wherever possible. Our Higgs’ Best FIT (flexible, inclusive, together) principles are designed to ensure that people can complete their best work from the most appropriate location. If you are looking to work flexibly then let us know and we will do what we can to accommodate your request.

We encourage a ‘dress for your diary’ approach which means dressing in a manner appropriate for your schedule or the specific appointments you have on any given day.

Equal Opportunities

As charter signatories to The Law Society’s Diversity and Inclusion Charter, Higgs are committed to developing a diverse business by engaging with the widest pool of talent. We recognise this is an ongoing journey and regularly monitor our figures which can be viewed here.

No Agency Applications will be accepted