Installation Scheduler

Howdens is looking for an Installation Scheduler to join our team at our manufacturing site in Normanton, West Yorkshire, where we specialise in producing bespoke stone worktops. This is a fantastic opportunity to play a key role in our ongoing success, support our growth ambitions, and help us continue to deliver outstanding service to our customers.

In this role, you will report to the Planning and Customer Services Manager and serve as the primary point of contact for scheduling templates, installations, and site visits. You will be responsible for coordinating all day-to-day field-based operations and creating effective production plans to ensure we meet our service level agreements (SLAs).

Location | Normanton (On site)

Contract Type | Full-Time – Permanent

Shift | Monday - Friday, one week 9am-5 pm, one week 8am-4pm

What you will be doing as an Installation Scheduler: 

• Responsible for the coordination of all field-based activities including managing the sub-contractor’s diary and assisting with allocating and confirming times with the installations team and customers
• Booking templates, installations, remakes and remedials
• Assist with allocating collection times for the installation teams
• Managing the planning inbox and dealing with customer queries in a timely and professional manner

What do you need to qualify for the Installation Scheduler: 

• The ability to communicate across different levels within the business and remain calm under pressure
• Able to work collaboratively as part of the wider customer service team
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

What can we offer you as an Installation Scheduler:

• Competitive salary, bonus, and benefits package
• Pension plan with a company contribution of up to 12%
• Free on-site parking
• Free lunch at our on-site canteen
• A friendly and supportive environment offering exceptional reward and recognition

About Howdens:

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.2bn, and we have an ambitious growth agenda.

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

How to Apply:

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we’re keen to hear from you. When you apply, you will need to attach a CV for this Installation Scheduler role.

When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you. 

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