Expo Lead Customer Co-ordinator

With the planned opening of our new ‘Howdens Expo’ showroom based in Watford, we are seeking a team lead for our customer co-ordinators and for day-to-day management of the showroom. The Howdens Expo showcases our full kitchen, bedroom and joinery ranges, to generate new leads for depots and account holders.

Key responsibilities;

• Manage team performance, holidays, absence and co-ordinate team cover
• Host Events and Senior Audiences
• Ensuring that sales leads are passed to depots for sales support
• Providing analysis of activity, trends/insights/feedback/opportunities to senior management team
• Day to day management of the site such as reporting maintenance, upholding health and safety standards, display changes
• Deliver training to new staff
• Work closely with marketing to help promote on social media platforms and provide feedback where necessary

What are we looking for? 

• Providing a warm welcome where visitors can explore and learn about our products
• Passion for our product and providing exceptional customer service
• An individual who is proactive in maximising sales opportunities for the whole team
• The ability to build, develop and maintain strong working relationships with depot sales teams
• Confidence and effective communication to all levels of the business

About Howdens:

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware.  We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals.   Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. 

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.  That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.