Service Design & Transition Analyst

Howdens are on the look for a new Service Design & Transition Analyst to join our incredible Service Delivery team.

The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. Collaborating with your team and the wider IT functions you will be based onsite in Northampton 4 days per week with 1 day from home.

What will I be doing?

• Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production.
• Responsible for identifying, co-ordinating and managing service acceptance / service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live.
• Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose.
• Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live.

What do I need to qualify for this role?

• Experience of Service Design and Service Transition / Service introduction
• Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions
• ITIL awareness, preferably supported by ITIL certifications
• Innovative and positive team player with excellent communication and service skills
• Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders
• Ability to work well both within a team and individually

What we can offer you:

• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days (pro-rata)
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events

About Howdens:

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware.  We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals.  Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. 

As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.

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