Service Transition Analyst

We are looking for a Service Transition Analyst to join our Service Design & Transition team in a permanent, part time role.

The Service Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity.

This is a part time (22.5 hrs) opportunity based at our office on Brackmills Business Park in Northampton working onsite 2 days per week with 1 day working from home.

Whether you're returning to the workforce, diversifying your experience, or seeking a steady part-time role in a dynamic tech environment, this position offers meaningful work with real impact—on your schedule.

What will I be doing as a Service Transition Analyst?

• Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production.
• Responsible for identifying, co-ordinating and managing service acceptance / service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live.
• Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose.
• Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live.

What do I need to qualify for this role?

• Practical knowledge and experience of Service Transition / Service introduction and ideally some Service Design.
• Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions.
• ITIL awareness, preferably supported by ITIL certifications
• Preferably someone with a strong background in Service management roles, with solid understanding of service management frameworks and processes
• Understanding of Agile methodology
• Innovative and positive team player with excellent communication and service skills
• Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders.
• Ability to work well both within a team and individually

What we can offer you:

• Grade 5
• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days (pro-rata)
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events
• Part time position working 22.5hrs

How to apply

Good luck with your application.  Before you apply, please speak to your manager, so that they are aware of your interest in this role.  Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change.  If you have any questions or need further support or information, please contact the Hiring Manager Bob Lukic, or Holly Gibbins, Recruitment Advisor.