End User Support Analyst

We are looking for a 1^st / 2^nd line End User Support Analyst to support, maintain and manage our IT End User devices and systems. Based from our Howden office in East Yorkshire you will be supporting end user devices across the business, this support will be provided locally and remotely. In addition to this you will also be providing support to our manufacturing, warehousing and transport systems.

A full time permanent position based onsite 5 days week with some travel to other sites.

What will I be doing as an End User Support Analyst.

• Provide 1st and 2nd Line Support to end use devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies
• Work closely with the service desk and service delivery teams in addition to the 3rd line teams.
• Support to be provided extends from desktops, laptops, mobile devices to manufacturing, warehousing and transport systems.
• Continuously improve the service delivered to the teams stakeholders

Skills and experience required:

• Experienced working in an IT support-based role.
• A good understanding of active directory and Office365
• Excellent problem-solving skills.
• Understanding of basic networking topology, DHCP scopes, IP addressing, DNS etc.
• Experience in technical support of End User devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.
• Understanding of ITIL methodology is preferred
• Strong self-starting capabilities
• Ability to transfer knowledge via appropriate measures to improve first time fix rates and prevent repeat calls.
• Excellent ticket management skills
• Self-motivated approach to researching new technical concepts and emerging technologies
• Safety-first approach to applying changes and fixes on production systems.
• Provide out of hours support for our manufacturing, warehousing and transport systems on a rota basis (industry experience not essential) on a rota basis.

You will need to be confident with working within this environment and may need to lift equipment.  An ability to communicate effectively and confidently with customers and IS teams is an absolute must. 

What we can offer you:

• Competitive salary and annual company bonus
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events

How to apply

Good luck with your application.  Before you apply, please speak to your manager, so that they are aware of your interest in this role.  You will also need to attach a CV and Cover Letter as part of your application.  Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change.  If you have any questions or need further support or information, please contact the Hiring Manager Brian McKenzie, or Holly Gibbins, Recruitment Advisor.