Expo Customer Co-ordinator

We are looking for an Expo Customer Co-ordinator who will be based at our Expo in Watford.

The role is designed to welcome end users, generate new leads for depots and account holders local to the end users’ address. 

You will meet and greet visitors by appointment and manage ad hoc walk ins where required. Part of the role will be showcasing the Howdens Kitchen ranges by speaking to the customers to understand the end users’ requirements. This information is then passed on to the depots that are local to the end user. You will also support with planned open events throughout the year.

Role responsibilities

•  Manage incoming web leads to qualify and book appointments for customer expo visits. 
• Accurately record end user details to pass to depots and maintaining GDPR compliance.
• Be accountable for ensuring the Expo maintains a high standard, opens on time, has adequate catering and customers are greeted and attended to professionally. 
• Ensure leads are processed in accordance with the relevant SLAs.
• Liaise and support depots who wish to attend with their customers.
• Showcase the expo to senior management teams throughout the business.  

Key Accountabilities

•  Meet and greet all visitors and put in contact with the relevant person if required, in line with agreed standard of service. 
• Maintain an accurate record of visitors in line with Health and Safety practices. 
• Liaise with onsite personnel to ensure security requirements of the site are met. 
• Capture visitor details, requirements, and book any follow up services where required. 
• Have a strong breadth of product knowledge. 
• Co-ordinate visitors booking system. 
• Work closely with marketing to help promote on social media platforms and provide feedback where necessary. 

Key Performance Indicators 

•  Lead conversion rates to survey stage 
• Sales revenue expectations met, in line with the number of visitors. 
• No visitor waiting times. 

 Key Challenges  

•  A strong application of Howdens Product Knowledge across all Kitchen ranges and appliances.
• Confidently converse with visitors to match their requirements to the range of products available. 

About Howdens:

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware.  We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals.   Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. 

There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment.  That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitment@howdens.com with the job title and location, and we will be happy to help you.