Solid Surface Installation Support Advisor

Location | Normanton (On site)

Contract Type | Full-Time – Permanent

Shift | Monday - Friday, one week 9am-5pm one week 8am-4pm

Grade | 7

Hiring Manager | Lee Tintor

We are looking for a Solid Surface Installation Support Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops.

As a Solid Surface Installation Support Advisor, you will work across two teams and be responsible for coordinating the template and installation teams for Howden Work Surfaces.

What will you be doing as a Solid Surface Installation Support Advisor:

• Acting as the point of contact for the template and Installation departments, ensuring coordination between both teams
• Set up and maintain accurate system information for each template and installation to include any customer-specific requirements
• Produce and issue clear, concise instructions for the installations team attending every job, including any customer-specific requirements or information
• Ensure “right 1st time” for Work Surfaces installation
• Record information on the company CRM at all stages of the installation.

What do you need to qualify for the Solid Surface Installation Support Advisor:

• At least 3 years of coordination or administration experience in a busy office environment is essential
• The ability to communicate across different levels within the business and remain calm under pressure.
• Microsoft Office experience (Excel and Outlook)
• Strong communication skills – both written & verbal
• Effectively work under pressure and achieve results
• Good listening skills
• Ability to multi-task, being flexible to meet customer and business needs
• The ability to thoroughly investigate and overcome potential problems in a timely manner
• High attention to detail and strong numerical skills

What we can offer you as a Solid Surface Installation Support Advisor:

• Competitive salary, bonus, and benefits package
• Free on-site parking
• Free lunch at our on-site canteen
• A friendly and supportive environment offering exceptional reward and recognition
• Pension plan with a company contribution of up to 12%

How to Apply:

Before you apply, please speak to your manager so that they are aware of your interest in this role. You will also need to attach a CV and Cover Letter. Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change.

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

If you have any questions or need any further support or information, please contact Lauren Hardaker, the recruitment advisor, or any member of the recruitment team.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.