Aftersales Coordinator

We’re looking for an Aftersales Coordinator to join our dedicated aftersales team at our manufacturing site in Howden, East Yorkshire. This is an 18-month fixed-term contract.

Reporting to the Aftersales Manager, you will be the first point of escalation for appliance aftersales service issues from our independent engineers and supply chain teams and will work together to deliver a first-class service to our customers.

What will you be doing as an Aftersales Coordinator:

• Delivering exceptional customer service to all independent engineers (circa 100) and all Howdens depots
• Logging, monitoring and taking appropriate action to resolve any service issues, escalating appropriately any unresolved issues before they impact the service level agreement
• Providing regular reports on Engineer performance and to work in partnership with the Field Service Support Engineers to maximise the aftersales service delivery for our customers

What do you need to qualify for the Aftersales Coordinator:

• Experience working within a customer service role
• Competent with Microsoft office packages and SAP CRM system experience is desirable
• The ability to communicate across different levels within the business and remaining calm under pressure
• Able to work collaboratively as part of the wider aftersales team
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

How to Apply:

Grade | 7

Hiring Manager | Emma Cade

Good luck with your application. Before you apply, please speak to your manager, so that they are aware of your interest in this role. You will also need to attach a CV as part of your application. Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change. If you have any questions or need further support or information, please contact the Hiring Manager or the Recruitment Team.

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.