Aftersales Coordinator

We are looking for an Aftersales Coordinator to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops.

You will report to the Customer Service Team Leader and be responsible for providing exceptional customer service to our customers. 

What will you be doing as an Aftersales Coordinator:

• Handling customer claims in a timely manner.
• Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
• Archive department targets and expectations in line with agreed SLAs.
• Deliver exceptional levels of customer service and satisfaction.
• Proactively resolve potential customer/depot issues.
• Offer problem-solving solutions and follow up with departments with a ‘can do attitude’.
• Identify and report on any processes that result in a poor customer experience.
• Work as a team to achieve the weekly targets and execute first-time resolutions where possible.

What we are looking for:

• Experience working in a customer service role within a similar environment.
• The ability to communicate across different levels within the business and remain calm under pressure.
• Able to work collaboratively as part of the wider customer service team.
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
• Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable.

Grade 7

Reporting to Charlotte Ellis

How to apply

Before you apply, please speak to your manager so that they are aware of your interest in this role. Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change. 

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. 

If you have any questions or need any further support or information, please get in touch with Lauren Milner, Recruitment Advisor, or any member of the recruitment team.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.