Aftersales Coordinator | Part Time

We are recruiting an Aftersales Coordinator to join our aftersales team based at our manufacturing site in Howden, East Yorkshire. This is a site-based part-time opportunity of 22.5 hours per week, working Wednesday, Thursday, and Friday.

Reporting to the Aftersales Manager, you will be the first point of escalation for appliance aftersales service issues from our independent engineers and supply chain teams and will work together to deliver a first-class service to our customers.

What will you be doing as an Aftersales Coordinator:

• Delivering exceptional customer service to all independent engineers (circa 100) and all Howdens depots
• Logging, monitoring and taking appropriate action to resolve any service issues, escalating appropriately any unresolved issues before they impact the service level agreement
• Providing regular reports on Engineer performance and to work in partnership with the Field Service Support Engineers to maximise the aftersales service delivery for our customers

What do you need to qualify for the Aftersales Coordinator:

• Experience working within a customer service role
• Competent with Microsoft Office packages and SAP CRM system experience is desirable
• The ability to communicate across different levels within the business and remain calm under pressure
• Able to work collaboratively as part of the wider aftersales team
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

What we can offer:

• Competitive salary and bonus
• Excellent pension scheme (company contribution of up to 12%)
• Free lunch at on-site canteen
• 25 days + bank holidays per year (pro rata) & opportunity to buy extra holidays
• Fantastic staff discounts
• Exceptional Reward and Recognition events.

Grade – 7

Line Manager – Emma Cade

How to Apply:

The closing date is January 5th, and successful applicants will be contacted in the New Year.

Before you apply, please speak to your manager so that they are aware of your interest in this role. You will also need to attach a CV and Cover Letter. Please take note that this advert is a summary of the main duties and responsibilities and may be subject to change.

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

If you have any questions or need any further support or information, please contact Lauren Hardaker, the recruitment advisor, or any member of the recruitment team.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.