Learning Data Administrator (Newark Buttermarket)

Job Description

Job Title

Learning Data Administrator (Primarily Newark Buttermarket Based)

Inspire: Culture, Learning & Libraries

Grade 3 indicative

Job Purpose

To support the smooth operation of the Newark Buttermarket Learning Centre, including reception duties. To provide a wide range of clerical, administrative support to Inspire Learnings delivery and data processing.   

Key Responsibilities

1.       To provide a reception coverage for Newark Buttermarket and to support the smooth running of this facility.

2.       To assist the Learning Data Specialist in completing the data returns to the ESFA to draw down accurate funding.

3.       Process data in an accurate and timely manner using bespoke data management systems

4.       To work to defined business standards and processes; performing a wide range of administrative tasks with due regard to confidentiality and safeguarding.

5.       To provide advice and guidance to customers, business partners and others on business processes and operational service issues

6.       To create, manage and manipulate information whether relating to finance, staffing information, customers, any other service requirement, or eligibility criteria, this will include producing bespoke and complex reports.

7.       Develop basic systems and processes to meet operational needs and to ensure the high quality of information held

8.       Responsible for the organisation of meetings and events including booking venues, issuing invitations and papers and taking minutes.

9.       Undertake reception duties at Newark Buttermarket (primarily), meet and greet visitors, provide direction and give advice and guidance to basic enquiries.

The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines,
Nottinghamshire County Council (NCC) contractual requirements, and professional best practice

Education and Knowledge Required for the role

1.       Good literacy and numeracy skills

2.       Good knowledge of IT including word processing and spreadsheets

Skills and Experience

1.       Experience of providing business support in a busy environment

2.       Experience of data input and data management ensuring accuracy and where appropriate confidentiality

3.       Significant experience and competence using IT and common business support packages including word processing and spreadsheets

4.       Experience of note and minute taking

5.       Experience of providing information to the public or customers using good communication skills

6.       Experience of using defined business processes and giving guidance on them to colleagues

Role Dimensions

1.       Provide administrative support to Inspire Learning

Job Title

Learning Data Administrator

Inspire: Culture, Learning & Libraries

Grade

3 indicative

Inspire Competencies

Competency

Level

How we work at Inspire

Customer Service

2

·       Demonstrates effective customer service skills – in person, online or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer

·       Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague

Deliver the service offer

2

·       Advises and promotes the Inspire Service Offer to customers – to meet their immediate needs and other services that could be of interest or benefit them

·       Embraces any changes to the offer and any associated changes to processes or working practices positively

Communicating Well

2

·       Communicates effectively in person, one-to-one, and in writing respectfully and in a style appropriate to the person and situation

·       Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions / can do approach

Working Together

2

·       Adopts a friendly, helpful, supportive and respectful manner when working with others

·       Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others

Leading the Way

1

·       Incorporate the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders

Working Efficiently & Cost Effectively

3

·       Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets

·       Plans ahead, making best use if time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits

·       Resolves competing or conflicting demand for resources and time effectively to meet the needs of themselves, colleagues and customers

Skills and Qualifications

Level 2

·       1: (GCSE Grades D-G) or Level 1 Diploma (Foundation)

o   Including: Good verbal communication skills – willing to or working towards Level 2 English and Maths

·       2: GCSE (Grades A-C) Inc. English and Maths or Level 2 Diploma (1st Diploma)

o   Including: Demonstrable IT Skills (Inspire Recruitment Activity/test)

o   Use of Internet – information searching

o   Microsoft Office – Basic Skills

o   Good verbal and written communication skills