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Information Services Development Worker

Location: Nottinghamshire

Contract Type: Full-time

Closing Date: 07 October 2026

Salary: Hay Band A (£34,433 - £39,152 FTE)

Specific Hours: 37 Hours Per Week

Information Services Development Worker

Hours: 37 Hours Per Week

Term: Contracted for 2 years from start date

Interview Date: 23rd October 2026

Closing Date: 7th October 2026

Salary: Hay Band A (£34,433 - £39,152 FTE)

**Once you have submitted your application, please email recruitment@inspireculture.org.uk with your name, vacancy title and application reference so that we can check that your application has been received**

We are looking for 2 enthusiastic and self-motivated individuals to develop and deliver a range of information services and initiatives to increase financial security and community resilience, including supporting those in financial crisis to access specialist advice and support.

As part of a newly-funded programme, you will engage with local communities, partners and stakeholders to identify and develop new audiences and opportunities to ensure the library is developed as a local information hub at the heart the community. You will plan and deliver information and advice days across libraries, support and train library staff to signpost to relevant services, and work with internal and external partners including Inspire Learning and Nottinghamshire County Council’s Communities’ team. You will develop, collect and map information resources to support community resilience and reduce barriers to accessing information and support.

You will have a qualification in librarianship/information science/community development and knowledge of identifying, engaging with and developing audience groups. You will have experience of planning and delivering projects, events and activities within relevant sectors, and working in partnership to deliver services. You must be happy to work under your own initiative, with flexibility, and have excellent communication and organisational skills.

Working 37 hours per week, which may include occasional evening and weekend working, the postholders will have a library base (decided by mutual agreement), with home working supported. The post involves countywide travel to libraries and community venues across Nottinghamshire.

Inspire is committed to applying its Equality Policy at all stages of recruitment and selection. The selection process will be carried out without regard to disability, gender, gender reassignment, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, pregnancy and maternity or trade union membership.

Interviews will take place on Friday 23rd October at Inspire HQ, Glaisdale Parkway, Nottingham NG8 4GP

For an informal discussion about the role, please contact Ann Penn (ann.penn@inspireculture.org.uk/0115 8042759) or Joanne Burman (joanne.burman@inspireculture.org.uk/0115 8044319).

 

Job Description

Job Title: Information Services Development Worker

Hay Band A

Job Purpose

To develop and deliver a range of information services and initiatives, including provision of supported services for those in financial crisis to access specialist advice and support

To develop and deliver a range of information services and initiatives to increase financial security and community resilience.

To engage with each local community, partners, stakeholders to identify and develop new audiences and opportunities to ensure the library is developed as a local information hub at the heart the community.

Key Responsibilities

  1. Plan and deliver information and advice days and surgeries across the library network
  2. Support and train local library staff to offer a ‘front door’ to relevant services to those in financial crisis
  3. Support and train local library staff to support clients to access relevant online forms, including form filling and ICT support where required.
  4. To engage with designated communities and other stakeholders, coordinating local activities as needed to provide information and advice drop ins on a regular basis.
  5. Develop and collect information resources to support community resilience
  6. Physically and digitally map local information, support and advice services,
  7. Work with the Nottinghamshire County Council Communities’ team to enable joined up service development and delivery
  8. Support the delivery of resilience related adult learning courses and programmes
  9. Reduce barriers to accessing information, support and online services
  10. To actively promote financial resilience and information services available.
  11. To work flexibly in location and time to meet service needs.
  12. The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice.
  13. The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.
  14. The post holder will assume the role of Appointed Person and/or First Aider as required

Education and Knowledge Required for the role

  1. Degree qualification in librarianship/information science/ community development.
  2. Knowledge of national and local priorities for cultural, learning and library sectors.
  3. Knowledge of identifying, engaging with and developing audience groups.

Skills and Experience

  1. Experience of working with the public in customer facing roles.
  2. Experience of planning and delivering projects, events and activities within relevant sectors.
  3. Excellent organisational skills, delivering projects to time, budget and quality standards.
  4. Experience of working collaboratively and in partnership to deliver services.
  5. Experience of working within an advice/ community/information / library service context.
  6. Experience of working in a team.
  7. Excellent communication skills
  8. Experience of organising own work.
  9. Ability to work flexibly including evenings and weekends.
  10. Willingness to travel to venues and possession of full clean driving licence and use of a vehicle.

Role Dimensions

  1. To engage with the community specifically targeting hard to reach groups and stakeholders
  2. To develop services to meet the needs of those who are experiencing or at risk of financial crisis  
  3. To work with front-line library and learning staff, ASK team and Notts CC communities’ team and local community and voluntary support organisations.
  4. To identify opportunities to provide information and access to advice services customised to the needs of local communities.

 

Inspire Competencies

Customer Service (Competency Level 3)

  1. Demonstrates effective customer service skills – in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate
  2. Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
  3. Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

Deliver the service offer (Competency Level 4)

  1. Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers – to meet their immediate needs and other services that could be of interest or benefit them
  2. Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided
  3. Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer
  4. Leads work to develop, enhance or create new elements of the Inspire service offer and where appropriate ensure there is an integrated customer offer and journey

Communicating well (Competency Level 3)

  1. Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire’s online communications
  2. Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach
  3. Debates, positively challenges and/or discusses issues with colleagues and line manager, sharing views and acknowledging and respecting the views of others, seeks to reach agreement and respects the final decision made

Working together (Competency Level 4)

  1. Adopts a friendly, helpful, supportive and respectful manner when working with others
  2. Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate
  3. Forms positive and effective working relationships, makes and implements decisions fairly, using good judgement and with integrity, in line with Inspire values and role modelling Inspire management and leadership behaviours
  4. Forms and maintains effective internal and external working relationships across the organisation, with external partners, stakeholders and funding organisations, motivated by achieving the best for our customers and in the best interests of all concerned

Leading the way (Competency Level 3)

  1. Incorporates the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders, plays their part in implementing Inspire policies and procedures and management decisions
  2. Articulates and shares Inspire’s mission, vision and values to enthuse and focus the efforts of colleagues
  3. Contributes to the decision-making process, stands by decisions made and owns them when implementing them

Working efficiently and cost effectively (Competency Level 3)

  1. Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets
  2. Plans ahead, making best use of time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits
  3. Resolves competing or conflicting demand for resources and time effectively to meet the needs of themselves, colleagues and customers

Skills and qualifications (Competency Level 5)

  1. Experienced Qualified (3 years or more): Foundation Degree and post grad service specific qualification or relevant HND

**Once you have submitted your application, please email recruitment@inspireculture.org.uk with your name, vacancy title and application reference so that we can check that your application has been received**

Apply now