Casual Mobile Driver

Hours: TBC with Manager

Interview Date: 10th June 2024

Closing Date: 10th May 2024

Salary: Hourly rate: Grade 3 £12.18 - £12.59 plus accrued leave

Inspire is looking for an enthusiastic, flexible and highly motivated person to join our Mobile Library Services Team.

The post holder will be responsible for driving the vehicle and assisting with delivering frontline services from agreed locations across Nottinghamshire, providing cover for vacancies, holidays, and sickness as and when required. The duties of this post mean the post holder will be expected to be able to prioritise their own work within an agreed framework and use their own judgement and discretion on most appropriate actions where necessary.

Currently looking for cover in Worksop, Kirkby and Southwell areas.

The successful candidate will:

• Be responsible for ensuring the vehicle and other equipment used comply with relevant legislation, reporting faults and defects.

• Hold an HGV [Category C] Driving Licence as well as evidence of CPC [Certificate of Professional Competence].

• Carry out all vehicle related duties including maintaining accurate records, regular vehicle checks and fault reporting.

• Be able to work alongside staff and volunteers in promoting safe practices for the transportation and delivery of stock and other equipment.

For more information please contact: Steve Powell, Principal Library Manager steve.powell@inspireculture.org.uk

Job Description

Job Title: Mobile Library Assistant/ Driver

Grade 3

Job Purpose 

To act as the public face of Inspire, proactively promoting, advocating, signposting and delivering the Inspire service offer via the Mobile Library.

Key Responsibilities

1. To engage with customers, providing direct help, support, guidance and high-quality customer service, to enable them to fully access and benefit from the Inspire offer; or to sign-post customers to the relevant Inspire Digital Services, or other library venues as required by the customer.

1. To carry out all support tasks, and complete all administrative processes required to support the delivery and quality of the Inspire offer.
2. To drive the mobile library vehicle safely on pre-determined routes and to stop in accordance with the timetable.
3. To ensure that the appropriate level of vehicle maintenance is conducted, including delivery and collection of the mobile to Workshops for servicing, repair and testing as required, including change-over of stock to relief vehicle.
4. To keep the mobile clean (inside and out) and safe through regular cleaning and vehicle maintenance activities.
5. To work flexibly within libraries and across library locations under the direction of District and Library Managers to meet business needs and customer demand.
6. To train and support newly appointed staff, volunteers and participants in work experience programmes to perform their job or role under the direction of the District or Site Manager
7. In the absence of the Site Manager, be responsible
• to open, lock up and ensure the security of the library site and mobile library as required
• for the maintenance and working order of library equipment and the mobile vehicle
• for the management of the building and vehicle including dealing with contractors and reporting any building, vehicle and operational problems that cannot be resolved locally to appropriate colleagues
• to carry out keyholder duties as appropriate for library vehicles and buildings.

    8. The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, all funders’ contractual requirements, and professional best practice.
    9. The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.
   10. The post holder will assume the role of Appointed Person and/or First Aider as required

Education and Knowledge Required for the role

1. Comprehensive knowledge of the principles and practices of excellent customer service.
2. Knowledge of and interest in the Library Service and its services.

Skills and Experience

1. Experience of working in, and contributing to, a team and an understanding of teamworking.
2. Experience of working with the public of all ages, as paid employee or as a volunteer in a customer facing role.
3. Experience of driving a Large Goods Vehicle. 

Inspire Competencies 

Customer Service (Competency Level 3) 

1. Demonstrates effective customer service skills – in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate
2. Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
3. Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

Deliver the service offer (Competency Level 3) 

1. Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers – to meet their immediate needs and other services that could be of interest or benefit them
2. Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided
3. Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer

Communicating well (Competency Level 3) 

1. Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire’s online communications
2. Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach
3. Debates, positively challenges and/or discusses issues with colleagues and line manager, sharing views and acknowledging and respecting the views of others, seeks to reach agreement and respects the final decision made

Working together (Competency Level 2) 

1. Adopts a friendly, helpful, supportive and respectful manner when working with others
2. Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate

Managing others (N/A)

Leading the way (Competency Level 1)    

1. Incorporates the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders, plays their part in implementing Inspire policies and procedures and management decisions

Working efficiently and cost effectively (Competency Level 2) 

1. Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets
2. Plans ahead, making best use of time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits

Skills and qualifications (Competency Level 2) 

1. GCSE (Grades 4-9¹ [previously A-C]) Inc. English and Maths or Level 2 Diploma (1^st Diploma) Including: Demonstrable IT Skills (Inspire Recruitment Activity/test)
2. Good verbal and written communication skills
3. A current clean LGV C licence
4. A current Driver Certificate of Professional Competence (CPC) qualification