Operations Officer - Inspire Youth Arts

Hours: 30 Hours Per Week

Interview Date: 17th December 2025

Closing Date: 30th November 2025

Salary: Grade 4 (£26,823 - £29,539 FTE)

**Once you have submitted your application, please email recruitment@inspireculture.org.uk with your name, vacancy title and application reference so that we can check that your application has been received**

Inspire Youth Arts have an exciting opportunity for an Operations Officer to join the team. The role manages the daily operation at Inspire Youth Arts’ base - The Old Library, Mansfield and will support the effective delivery of events and activities at the building, including external building hires.

The ideal candidate should have excellent communication and interpersonal skills, experience of working in a customer centred environment with the public and young people and should have knowledge of building-based health and safety requirements.

The successful candidate should be able to work under their own initiative, have good organisational skills and be able to work successfully as part of the Inspire Youth Arts team. The role requires flexible working, with a pattern developed to meet the need of activities in the building. Evening and weekend working will be required.

We are committed to safeguarding and promoting the welfare of children, young people and adults and we expect all staff to share this commitment and undergo appropriate checks. As such, this post will be subject to an enhanced Disclosure and Barring Service check.

Working pattern to be discussed. Job share would be considered.

Interviews will take place at The Old Library, Leeming Street, Mansfield, NG18 1NG.

For an informal discussion, please contact Rebecca Streets (Inspire Youth Arts Manager): IYA@inspireculture.org.uk or call 01623 644377.

Job Description

Job Title: Operations Officer

Grade 4

Job Purpose

To manage the daily operation of The Old Library, ensuring a consistent and high level of customer experience is delivered and support the Youth Arts Manager in managing, developing, and promoting the full range of Inspire Youth Arts projects and programmes.

Key Responsibilities

1. To engage with customers, providing direct help, support, guidance and high-quality customer service to enable them to fully access and benefit from the Inspire Youth Arts offer available at The Old Library or signpost customers to the relevant Inspire Service as needed by the customer.
2. To manage the room-hire service including responding to queries, taking and amending bookings, ensuring rooms are prepared as required and completing sales invoicing.
3. To engage with Inspire Youth Arts colleagues, and partners to organise, promote, deliver and report on programmed events and activities.
4. To work flexibly under the direction of the Youth Arts Manager to meet business needs and customer demand.
5. To induct newly appointed staff, volunteers, and users to work safely within the Old Library
6. Be responsible

• For ensuring opening, locking up and the security of The Old Library as required
• For the management of the building including acting as Nominated Property Contact (NPC) as required, dealing with contractors and reporting any building and operational problems that cannot be resolved locally to appropriate colleagues. To ensure compliance with health and safety policies and guidance.
• For the reconciliation and banking of cash, cheques, and electronic payments within The Old Library
• For carrying out keyholder duties as appropriate for The Old Library.
• For ensuring casual staff pay claims are processed within Inspire’s timeframes.
  

7. The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice
8. The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.
9. The post holder will assume the role of Appointed Person and/or First Aider as required
   

Education and Knowledge Required for the role

1. Comprehensive knowledge of the principles and practices of excellent customer service.
2. Basic knowledge of Health and Safety relating to the use of a building.
3. Knowledge of arts and cultural arena in which Inspire operates. 

Skills and Experience

1. Experience of working in a team
2. Experience of working with young people
3. Experiences of organising your own work and that of others
4. Confident user of Microsoft Office packages including Outlook, Word and Excel
5. Experience of providing information to the public or customers using good communication skills. 

Role Dimensions

1. Responsible for scheduling Old Library room allocation and lettings and managing room booking procedure.
2. Responsible for handing and reconciliation of cash, cheques and electronic payments.
3. Nominated Property Contact for The Old Library.
4. Line management responsibility for Building Officers.

Inspire Competencies

Customer Service (Competency Level 3) 

1. Demonstrates effective customer service skills – in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate
2. Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
3. Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate 

Deliver the service offer (Competency Level 3)

1. Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers – to meet their immediate needs and other services that could be of interest or benefit them
2. Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided
3. Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer 

Communicating well (Competency Level 3)

1. Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire’s online communications
2. Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach
3. Debates, positively challenges and/or discusses issues with colleagues and line manager, sharing views and acknowledging and respecting the views of others, seeks to reach agreement and respects the final decision made 

Working together (Competency Level 3)

1. Adopts a friendly, helpful, supportive and respectful manner when working with others
2. Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate
3. Forms positive and effective working relationships, makes and implements decisions fairly, using good judgement and with integrity, in line with Inspire values and role modelling Inspire management and leadership behaviours 

Managing others (Competency Level 2)

1. Effectively supervises and supports the day-to-day activities of a colleague(s) to enable them to perform their duties, planning and co-ordinating the activity of colleague(s) to deliver tasks or activities over time to meet service demand effectively and efficiently
2. Manages and reviews performance and attendance of individuals effectively, setting goals, agreeing targets, and organises training as needed, tackling poor performance or attendance if required using Inspire policies

Leading the way (Competency Level 2)

1. Incorporates the spirit of Inspire’s mission, vision and values in the work they do with customers, colleagues and stakeholders, plays their part in implementing Inspire policies and procedures and management decisions
2. Articulates and shares Inspire’s mission, vision and values to enthuse and focus the efforts of colleagues 

Working efficiently and cost effectively (Competency Level 2)

1. Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets
2. Plans ahead, making best use of time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits 

Skills and qualifications (Competency Level 3)

1. A level / A2 Level / AS level or Level 3 Extended Diploma or Level 3 National Certificate

**Once you have submitted your application, please email recruitment@inspireculture.org.uk with your name, vacancy title and application reference so that we can check that your application has been received**