Performance Officer

Job Title: Performance Officer

Salary: £36,083 to £45,103 (salary offered dependent on experience)

Hours: 35 hours per week, Monday to Friday

Contract: Permanent

Location: Mariner House, Dartford/Agile

We're looking for a proactive and analytical Performance Officer to join our Service Excellence and Compliance team. In this role, you'll support the development of performance management, compliance, service improvement, and policy across Housing and Customer Services. You'll gather, analyse, and present performance data to help drive informed decision-making, challenge underperformance, and ensure our services remain customer-focused, compliant, and effective.

Working closely with colleagues, customers, and stakeholders, you'll contribute to continuous improvement initiatives, develop performance reports and dashboards, support new performance frameworks, and help shape policies and procedures. This is a fantastic opportunity for someone who enjoys turning data into insight and making a measurable impact on service delivery.

Essential Criteria

• Strong analytical and numeracy skills with experience interpreting and manipulating data.
• Experience using Microsoft Excel and/or Power BI to produce reports and insights.
• Excellent written and verbal communication skills, including presenting information to a range of audiences.
• Ability to identify trends, solve problems, and develop practical solutions.
• Strong stakeholder management skills with the ability to build effective working relationships.
• Understanding of the housing sector and its regulatory environment.
• A proactive, customer-focused approach with a passion for continuous improvement.

To read about the role in more detail, please refer to the job description here: performance-officer-aug-26.pdf

About us

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 16 August 2026. If we’d like to invite you for an interview, we’ll reach out via email.

You’ll join us on the first Monday of the month and begin with a structured, week long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk