Customer Services Advisor

Join Our Team as a Customer Services Advisor

Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday (Full-time & Part-time roles available)
Salary: £22,223 – £27,779 per annum (depending on experience)
Contract: Permanent

Interviews will take place between Tuesday 3 June and Friday 6 June 2025

As a Customer Services Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries — no two days are the same!

You’ll work as part of a collaborative, supportive team that handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers — including those who may be vulnerable or in urgent need.

To set you up for success, your first six weeks of training will take place in our Dartford office, ideally on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach.

We’re looking for someone who is:

• Friendly, positive, and resilient under pressure
• A great communicator who is an active listener
• Comfortable switching between tasks and customer types
• Passionate about delivering excellent customer service

You don’t need housing experience — we’ll provide full training. What matters most is your can-do attitude and your ability to support customers with empathy and professionalism.

We believe in agile working. After your initial training, you’ll split your time between our Dartford office and working from home — typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team.

We also offer part-time and full-time roles, so whether you’re looking for a new career or a better work-life balance, we’d love to hear from you.

To apply, please complete our application form in full via our careers website (see link below). As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team

Who are we?

We are one of the top 30 housing associations in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future.  Our purpose is to “open doors to better lives for our customers”.  We thrive to be customer pioneers; providing a great customer experience.  

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.

Interested?

This is an exciting opportunity to step into a role where you’ll make a real impact. For more information, please take a look at the job description customer-service-advisor-jd-2025.pdf

Want to know more about Moat? 

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

Interested in applying? We want to hear from you!

Please apply on our website by 11pm on Tuesday 27 May 2025

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk