Digital Field Support Engineer

Role Title: Digital Field Support Engineer

Hours: 35 hours per week, Monday–Friday

Salary: £29,271 - £36,588 per annum plus a car allowance

Contract: Fixed term contract up to 12 months

Location: Dartford / Agile

Interviews will take place on week commencing 9^th February 2026.

We’re delivering a major digital transformation programme, and we’re looking for a Digital Field Support Engineer to play a key role in the rollout of our digital switchover project.

This is a hands-on, field-based role, working across our sites to support the installation of new internet connectivity and digital alarm line solutions. You’ll work closely with third-party vendors, internal IT teams, and end users to ensure systems are installed, tested, documented, and fully operational.

Alongside project work, you’ll also provide a professional, high-quality IT support service, helping ensure our technology services are reliable, secure, and deliver value for money.

This role is ideal for someone who enjoys being on the road, working directly with technology in real environments, and supporting users face-to-face as well as remotely.

What you’ll be doing:

• Working on-site across multiple locations, overseeing the installation and testing of new internet connections
• Supporting third-party vendors with the installation, testing, and sign-off of digital alarm line solutions
• Running through installation and testing activities to ensure systems meet agreed specifications
• Auditing and documenting all site locations, including equipment inventories, photographs, and configuration details
• Uploading accurate site and asset data into the IT Service Management (ITSM) system
• Handling incoming IT support tickets accurately and professionally, ensuring high levels of customer satisfaction
• Monitoring ticket progress, providing regular updates, and driving resolution within agreed SLA timescales
• Providing first- and second-line support for hardware, software, and communications issues
• Acting as an effective interface between users, third-party suppliers, and internal IT teams
• Supporting system monitoring, security, patching, and virus protection activities
• Assisting with asset management, contract administration, and renewal activities
• Maintaining accurate records and managing data in line with our Data Governance Framework and relevant legislation
• Carrying out additional duties aligned with the role, as required by the Service Delivery Manager

We’re looking for someone with:

Essential requirements

• Full UK driving licence and access to a car every day (this role is predominantly field-based)
• Good standard of general education
• Relevant IT certifications (e.g. A+, Network+, MCDST or similar)
• Strong understanding of:
  • Windows client installation, configuration, and troubleshooting
  • PC hardware and software maintenance
  • Printer and scanner support
  • Microsoft Office applications
  • Messaging and email technologies
  • Internet technologies
  • Structured cabling solutions

Desirable / additional knowledge

• Microsoft server platforms (including Exchange and SQL Server)
• TCP/IP protocols and network configuration
• Cisco IP telephony, switching, and routing
• Virtualisation technologies (server, desktop, or application)
• Working knowledge of the ITIL framework

For more information please take a look at the job description: digital-field-support-engineer.pdf

About us

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 1 February 2026. We will reach out via email if we would like to invite you for an interview.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk