Neighbourhood Services Manager - S&RL, Essex

Internal Role Title: Neighbourhood Services Manager – Supported & Retirement Living, Essex

Hours: 17.5 hours per week – Wednesday (12.30pm – 5pm), Thursday and Friday (9am – 5pm)

Salary: £16,468 - £20,585 per annum plus car allowance of £1,165 per annum (salary offered dependent on experience)

Contract: Part-time, Permanent

Location: Maldon, Essex

Are you passionate about delivering excellent housing services and building strong, safe communities? We’re looking for a proactive and compassionate Neighbourhood Services Manager to oversee a portfolio of Supported and Retirement Living schemes, as well as temporary accommodation. This is a unique opportunity to make a real difference in the lives of older and vulnerable people by ensuring safe, welcoming, and well-managed homes.

If you have a strong understanding of Landlord and Tenant legislation and procedure, and of welfare benefits, particularly Housing Benefits, we’d love to hear from you!

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, our schemes and at our Maldon, Essex office.

To apply: Complete our application via our careers website. We don’t accept CVs and use anonymous recruitment, so it’s important to give us plenty of detail. Tell us why you're interested, how your experience and skills match the role, and what makes you a great addition to our team.

What you'll be doing

You’ll be responsible for managing a varied portfolio of properties, ensuring they meet high standards of safety, cleanliness, and resident satisfaction. This includes conducting estate inspections, overseeing service contracts, and handling tenancy matters with a focus on supporting vulnerable residents.

You’ll lead on tenancy enforcement and anti-social behaviour cases, manage lettings and voids, and ensure compliance with safeguarding and health and safety requirements. Rent account management and complaint resolution will also be key parts of your role, alongside working collaboratively with colleagues and partners to enhance service delivery and community wellbeing.

What we’re looking for

The entry requirements for this role are:

• A good standard of education, with excellent verbal and written skills.
• Demonstrable experience of housing management contracts, tenancy and lease
• A good understanding of Landlord and Tenant legislation and procedure.
• A good understanding of welfare benefits, particularly Housing Benefits.
• An excellent understanding of occasions that require liaison with Social Services
• (e.g. child protection, domestic violence).
• Access to suitable transport and a full UK driving licence.
• An ability to undertake work outside of normal office hours to meet the needs of the

To view the full job description, please click here: Neighbourhood-Services-Manager-S&RL.pdf

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”.  We thrive to be customer pioneers; providing a great customer experience.   

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.    

In return, you’ll receive:

A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat? 

Check out our social media feeds!  

LinkedIn: @moathomes  

Facebook: Moat Homes  

If this sounds like the role for you, apply by 11pm on Wednesday 27 August 2025 and be part of something bigger!  

Interview Date: Interviews will take place on Wednesday 10 September 2025.  

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.  

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!  

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.