Allocations (Lettings) Team Leader

Role Title: Allocations (Lettings) Team Leader

Hours: 35 hours per week, Monday-Friday

Salary: £34,957 to £43,696 per annum plus a Car Allowance of £2,272 per annum (salary offered dependent on experience)

Location: Dartford, Kent, (agile working, offering flexibility between home and our Dartford office), with travel to local offices and homes as needed.

Contract: Permanent

As one of two of our Allocations Team Leaders, you’ll play a key role in guiding and managing the Allocations Team to deliver a smooth and efficient customer experience for new and existing customers moving in and out of our homes.

What we’re looking for?

We’re looking for someone experienced in managing the allocations and lettings processes in a housing association or similar setting, who understands how to deliver a lettings service that’s both efficient and customer focussed. You’ll work closely with our Empty Homes team (responsible for void works in our relet homes), to remove barriers and meet joint targets for key-to-key relet times. Your experience working alongside development teams will help ensure that new build homes are let quickly once handed over.

With your strong line management experience, you’ll work with your peers to lead a high-performing team to consistently meet and exceed KPIs, and you’ll proactively support the development of your team members. You’ll help maintain a positive and professional team culture, where continuous service improvement is encouraged and embraced.

In this role you’ll be ensuring our homes are let quickly and compliantly in line with policy and regulation, including Health and Safety compliance, as well as supporting regular reporting. You’ll collaborate with colleagues and partners to achieve targets, deliver customer satisfaction and minimise financial loss.

For more information please take a look at the job description: allocations-team-leader.pdf

Who are we?

We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”.  We thrive to be customer pioneers; providing a great customer experience. 

We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2024, based on feedback from our colleagues. 

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

Want to know more about Moat? 

Check out our social media feeds!

Instagram: @moathomes

Facebook: Moat Homes

If this sounds like the role for you, apply by 11pm on Tuesday 18 March and be part of something bigger!

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

Please note we will no longer be accepting CV’s as part of the recruitment process. All candidates must now complete an application form on our career’s website.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.

Psychometric testing may be used as part of the recruitment process.