Service Charge Officer

Role Title: Service Charge Officer 

Hours: 35 hours per week, Monday-Friday

Salary: £31,937- £39,922 per annum (salary offered dependent on experience)

Contract: Permanent

You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role.

We support agile working, so you’ll be provided all IT equipment to work flexibly between your home, and our Dartford office.

For more information please take a look at the job description: service-charge-officer.pdf

Your key tasks will include:

• Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.
• Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
• Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.
• Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates & final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.
• Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.
• Taking ownership to investigate and respond to any service-related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.
• Providing advice & support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.
• Attending & representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments.

You’ll have:

• A good standard of education, with good numerical ability in particular.
• A working knowledge of MS Office, with proficient intermediate use of MS Excel.
• Good understanding in the use of financial, and other, database systems.
• An operational understanding of all legislation and best practice as it relates to service charges.
• An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.

Who are we?

We’re a housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future.  Our purpose is to “open doors to better lives for our customers”.  We thrive to be customer pioneers; providing a great customer experience. 

We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2025, based on our employee feedback.

Why join us?

Come and make a difference, grow your career, join a great team and take on new challenges.

In return, you’ll receive:

Excellent benefits. For more info, check out our employee benefits video here: https://tinyurl.com/nr6ymtb4

Interested? We’d love to hear from you!

If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm Wednesday 17 June 2026. We will reach out via email if we would like to invite you for an interview. Interview dates will be from Monday 22 June 2026.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

You’ll join us on 3 August 2026 and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.