Diagnostic and Assessment Service Administrator
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
What we are looking for:
Our national diagnostic and assessment service plays a key role in supporting our aims, providing exceptional services for children, young people and adults. The Service Administrator drives a culture of excellent customer experience, delivering seamless customer service, efficient clinical operations and contributing to the overall success of the Diagnostic and Assessment service.
The role is central to the success of the Service, managing all aspects of the customer journey. You will be able to:
- Use electronic case management systems
- Provide exemplary customer service
- Work at pace to ensure customer waiting lists are minimised and bookings are maximised
- Sensitively engage with people who have a range of communication needs and preferences
- Work from our centre in Bromley
This is a wonderful opportunity to join a passionate, dedicated team and play an instrumental part in further shaping this successful renowned service.
This advert is for a part-time role – 17.5 hours per week. The pay for this is up to £25,000 (FTE) per annum, pro-rata.
To view the job description, please click here
Visit our website to find out more about who we are and what we do: https://www.autism.org.uk/what-we-do/autism-know-how/diagnostic-services
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Where you will be working:
Lorna Wing Centre, Bromley, Kent
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
For more information about this job please contact Rachel Reid at Rachel.Reid@nas.org.uk
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
