Head of Operations Delivery - 1 year secondment / contract (Bench)

Location: Riyadh, Saudi Arabia

Contract Types: Permanent, Long Term Assignment, Short Term Assignment, Fixed Term, Temporary

Closing Date: 31 August 2019

Salary: Band 1

Hours: 40

Head of Operations Delivery - 1 year secondment / contract (Bench)

Network Rail Consulting is an international rail consultancy, offering unrivaled expertise in getting more out of legacy infrastructure, operating in a closely monitored market and continuously upgrading an active, heavily-used rail system. What makes us different from other consultants is that we have genuine hands-on experience in solving the challenges you face in the real world of operating railways.

Your new role:

Within a geographical area direct an operations team that supports the safe, sustainable and efficient provision and operation of fixed rail infrastructure services.  Lead the operations team to meet defined safety, performance and financial objectives, balancing the interests of all customers.  Act as operational lead for the geographical area in agreeing key priorities with stake holders.

Key Accountabilities

  1. Direct the management of safety within the geographical area and act as a role model in the promotion of safety and environmental excellence across all areas of control.
    2. Inspire excellence in the quality of service provided to Network Rail's customers.
    3. Direct the area team to achieve business / functional objectives and meet key performance measures.  Create and engaged, working environment in line with company values.
    4. Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
    5. Achieve financial, technical, safety and customer satisfaction targets agreed with Chief Operating Office.
    6. Lead delivery of operations in compliance policies, procedures and standards and direct the development of disaster and incident management plans.  Support the on-site management of recovery from major incidents.
    7. Manage the development and implementation of safety, train performance and customer satisfaction, initiatives.  With the Head of Maintenance Delivery, create plans to address customer needs and performance issues.
    8. Lead real-time delivery of train performance and implement processes to deliver continuous improvement.
    9. Provide input to business plans, policies, standards and network strategies.
    10. Act as the Designated Competent Person (DCP) for both formal and local investigations.  Report on accidents/incidents and undertake investigations as required.
    11. Undertake safety tours and set the framework for safety and work quality check within the team.
    12. Undertake extended assignments in the Middle East, predominantly Saudi Arabia.

Job Skills, Experience and Qualifications Essential


  • Chartered  member of relevant professional body or equivalent experience
  • Significant successful experience in operational management in a Safety Critical Industry
  • International experience (ideally in a consultancy capacity)
  • Recognised operational delivery leadership capability
  • Able to demonstrate in depth knowledge and experience of health and safety management and compliance management processes.
  • Proven ability to influence decision making and build cross functional / cross company relationships
  • Proven track record of customer relationship management
  • Significant knowledge of rail industry
  • Successful experience of managing business unit financials
  • Able to demonstrate understanding of NR safety management system


  • In-depth understanding of he railway industry and its needs and interfaces
  • Knowledge of relevant standards and procedures
  • Experience of managing ERTMS based operations

  Please note that any offer of employment is subject to satisfactory references in relation to your compliance with Network Rail Consulting’s Anti-Bribery Policy and Anti-Bribery Management System. These references are a requirement of British Standard 10500:2011 which Network Rail Consulting adheres to.

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