Hospitality Assistant - Witham
About Outlook Care:
Outlook Care is a specialist provider of learning disability services across London and Essex. We also specialise in dementia, elderly care, end of life and mental health. Outlook Care started in 1990 and has now been running for over 30 years. We pride ourselves on our strong values:
- Listen – always with interest, concern and action
- Inspire – through every interaction so people can achieve their ambitions
- Kind – genuine care and compassion
- Excellence – by striving to be the best we can
- Integrity – acting ethically and being accountable
- Trusting – rely upon us to do what we say we will do
Benefits at Outlook Care:
We understand how important our employees are and to support you in making a difference to people’s lives, we have a fantastic range of benefits:
- Competitive salary
- 28 days of annual leave increasing with length of service
- Preferential dental / health contributory rates
- Comprehensive induction / training & development opportunities
- Reward Opportunities including Refer a Friend
- Empathy/ wellbeing program
- Sick leave / maternity & paternity
- Disability friendly
- Early Pay - access to your pay before payday
- Workplace pension through NEST or option to join SHPS Pension membership including life assurance
About you:
- Food safety knowledge
- An understanding of Manual Handling, Infection Control, COSHH, First Aid and Health and Safety, risks including environmental health and fire safety requirements in a health or care home setting.
- An understanding of the specialist needs of the client / user group particularly around working in a regulated environment.
- Understanding of the requirements of working in a CQC regulated environment and the CQC’s Single Assessment Framework view of quality and performance.
- Understanding of Safeguarding, Data Protection and GDPR requirements
- An understanding of the CQC’s Single Assessment Framework view of quality and performance with a willingness to share examples of good quality care
- Understanding of Safeguarding, Data Protection and GDPR requirements
- ICT literate with the ability to use computerised systems and application on a daily basis.
- Ability to work flexibly with unsocial hours.
- Team player, motivated, enthusiastic and able to build positive relationships.
- Excellent listening and communication skills are essential.
Job Role:
- 5 hrs a week over 5 days Mon to Sun, 9.00 – 16.00 including every other weekend and bank holidays.
- Working under the direction of the Housekeeping Supervisor, Home Manager and management team to ensure the residents receive a good standard of hospitality service.
- Promote choice in relation to food and drink whilst contributing to the wellbeing of residents by providing a good standard of service around mealtimes & mealtime activities
- Setup and maintain the dining room and café area, ensuring the environment meets the required standards at all times
- Assist the catering and care team in serving food and drinks within the dining and café area
- Assist with food tray preparation, delivery and retrieval where needed
- Assist residents in enjoying healthy nutritious meals and engage with residents around choices whilst creating a homely environment and positive experience at mealtimes. at
- Ensure safety of residents, staff, visitors and premises through reporting and recording all emergencies, incidents and accidents in accordance with Outlook Care procedures and by ensuring food safety and hygiene is a priority
- Ensure safety of residents by reporting concerns regarding their health, safety and wellbeing to the person in charge
- Support the Activities Co-ordinator to assist in providing stimulating activities to individuals in their rooms as well as all other meaningful activities and events involving food and drink.
- Contribute to the ethos of St Georges by engaging with service users to understand their particular needs
- Providing food and drinks between mealtimes for individuals, including those individuals who stay in their rooms
- Undertake other duties as required
The Service:
St George's Nursing Home in Witham provides residential and nursing care, and specialises in high dependency, intermediate and long-term palliative care and end of life care. Our philosophy is to provide our residents with a relaxed and comfortable home in which their nursing care needs, well-being and choice are of prime importance. We achieve this by putting our residents at the centre of all decisions about their lives and by encouraging them to exercise their rights in all aspects of their care. We strive to preserve and maintain the dignity, individuality and privacy of all residents within a warm and caring environment that is both safe and comfortable.
Important Information:
- This post is subject to a satisfactory enhanced DBS disclosure.
- We strongly recommend you are vaccinated against Covid-19.
- Right to work documentation will need to be provided.
- Certificate of sponsorship is unavailable at this time (Skilled worker route).
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