Operations Manager - Redress Support Service

Location:  Flexible – Hybrid working with regular attendance at a Penumbra Office (Edinburgh, Glasgow or Aberdeen)

Salary: £37,945 - £40,896 per annum (£19.46 - £20.97 p/h equivalent)

Full Time (37.5 hours p/w) – Permanent

Introduction

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Redress Support Service you can start your day knowing what you do really does make a difference!

In 2010, the Scottish Government contracted the Scottish Human Rights Commission (SHRC) to develop a Framework for Justice and Remedies for Historic Abuse of Children in Care. This work led to an Action Plan to implement the recommendations of this framework.

Established in 2016, the In-Care Survivor Alliance was formed in support of a wider strategy developed by the Scottish Government to address the legacy of historic abuse in Scotland. Fully funded by the Scottish Government, the alliance is formed of three partners, the Glasgow Psychological Trauma Service (Glasgow Health and Social Care Partnership), Health in Mind and Penumbra Mental Health. The Alliance’s work is supported by a further network of delivery partners.

The In Care Survivors’ Alliance hosts two initiatives that contribute to the Scottish Human Rights Commission’s Action Plan on Justice for victims of Historic Abuse of Children in Care:

• Future Pathways, a national support fund for survivors of abuse or neglect in care in Scotland, and;
• Redress Support Service, which aids survivors who apply for financial redress.

Penumbra Mental Health is committed to the values of the Alliance and is a leading provider of person-centred, trauma-informed services that provide compassionate responses to people in distress.

Redress Support Service

The Redress Support Service is a new initiative that aims to remove barriers that Survivors might face in their application for financial redress. The service employs a team of Link Workers who deliver emotional and practical support to applicants as required during their application process.  There is an option at the end of the application process for survivors to access non-financial redress, which includes emotional support, and the Redress Support Service will facilitate this where required.

In addition, the service provides a responsive, high quality, trauma-informed helpline for those engaged in, or registered with, Scotland’s Redress Scheme.

Penumbra will employ an Operations Manager, who will work with the Alliance.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.