Customer Care Office Manager

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

We have an exciting opportunity for a Customer Care Manager to work within our Customer Care Team. This role typically reports to the Head of Customer Care.

The purpose of the role is to effectively manage the completion of tasks required as a consequence of customer queries and to comply with the requirements of the Group Standards and Procedures for Customer Care.

The role will include:

• Ensure the team answer all incoming calls swiftly and effectively, logging all issues on COINS to maintain the highest level of Customer Care
• Responsible for tracking costs and contra-charging where applicable to maintain the departmental budget so that the region will minimise added expenditure
• Managing records of inspection appointments - chasing any that are not appointed within timescales quickly and efficiently to co-ordinate with the team and maintain good customer relationships
• Processing the booking of maintenance appointments, ordering materials and arranging for contractors to provide assistance on time to maintain healthy long term relationships
• Reporting back quarterly on the overspends for management meetings and dealing with contractor queries in respect of monies withheld accurately so that forecasts can be amended sufficiently
• Comply with responsibilities as defined in the Group’s Health, Safety & Environment Policy and ensure compliance with the same throughout the team to promote safety in the way we build projects

What experience, qualifications and skills are we looking for?

• Understanding of house building, quality control, building regulations, tolerances and problem solving
• Customer Service experience is essential
• Experience of managing a team
• Excellent communication skills, both written and verbal
• Fully conversant with Microsoft Package, including Excel and Word

What’s in it for you?

Salary and benefits package

• Competitive Salary (DOE)
• Car Allowance
• Pension
• Life Assurance
• Bonus
• Health Care

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon are Proud Sponsors of Team GB

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

If you have any questions about the job or application process please contact us at talentacquisition@persimmonhomes.com