Special Projects Communications Administrator

Job Title: Special Projects Communications Administrator

Location: Norwich, NR7

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Special Projects Communications Administrator and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

We’re one of the UK’s largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year.

At Persimmon, we don’t just build homes — we build careers. When you join us as a Special Projects Communications Administrator, you’ll benefit from:

• Competitive salary
• Mileage Paid when needing to travel
• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Bonus
• Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development
• Hybrid Working

What is the role?

As a Special Projects Communications Administrator in the Special Projects team, you will support the delivery of clear, consistent communications across remediation projects. Working with project managers, you will help keep stakeholders—including residents, Management Companies, and Government bodies—well-informed, ensuring a high standard of communication and smooth project delivery.

What you’ll do as a Special Projects Communications Administrator

• Support the communications officer by liaising with project managers and preparing monthly updates to help ensure smooth project delivery and stakeholder engagement.
• Provide administrative assistance for project communications.
• Manage email queries, keep correspondence logs, and generate reports to improve transparency, response times, and customer satisfaction.
• Assist at town halls and resident meetings by taking minutes and helping document discussions.
• Offer occasional travel support for meetings to enable participation across locations.
• Maintain accurate records on SharePoint, including monthly updates, emails, ad hoc communications, and query logs for easy stakeholder access.
• Help develop decanting plans and communication strategies to aid resident relocation and information sharing.
• Regularly review engagement plans to keep them current and support ongoing improvement and decision-making.
• Assist Resident Liaison Officers and agents with queries to foster positive relationships.
• Cover during annual leave to ensure continuous communications and administrative service.
• Distribute letters, documents, and high-level response emails to residents and homeowners for timely, accurate communication and trust-building.

What experience do I need?

• Customer service or public-facing experience is preferred
• Strong communication skills, including meetings, online calls, and written correspondence
• Advanced IT skills, including Microsoft 365
• Excellent organisation, time management, and ability to manage multiple tasks
• Strong problem-solving skills with a collaborative, team-focused approach
• Proactive and adaptable, with a willingness to support across projects
• Accurate note-taking and minute-taking skills
• Maintains high levels of confidentiality and discretion