Community Manager
Job Title: Community Manager
Location: Remote
Contract Hours: 45 hours per month (with potential for additional hours as per the business needs)
Working Pattern: Shift-based, including day shifts, evening shifts, and weekends
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Community Manager and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, we don’t just build homes — we build careers. When you join us as a Community Manager, you’ll benefit from:
- Competitive salary
- Bonus
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
To engage effectively and promptly with customers, prospective customers, and the general public who make contact via social media platforms. The Community Manager will ensure an excellent customer experience that reflects the high standards and values of the Persimmon brands.
This role is also responsible, as part of a team of Community Managers, for monitoring, analysing, and adapting community engagement strategies based on insights gathered from social media activity, ensuring the approach remains relevant, responsive, and effective.
Primary Responsibilities
- Serve as the first point of contact for all social media engagement, responding promptly, professionally, and empathetically to enquiries, comments, and concerns.
- Represent the Persimmon brands with clarity, consistency, and a customer-first mindset in all public interactions.
- Identify and escalate customer issues or risks appropriately to the relevant internal departments for resolution.
- Monitor sentiment and trends across social media to identify opportunities, manage risks, and maintain a positive brand image.
- Collaborate with internal teams including Customer Care, Sales Teams, and Marketing to ensure consistent messaging and coordinated responses.
- Maintain community guidelines and ensure interactions align with company values and tone of voice.
- Provide regular reports and insights on social media performance, audience feedback, and engagement patterns.
What experience do I need?
- Proven experience in social media management, community engagement, or customer service.
- Strong written communication skills with the ability to adapt tone and style to suit different audiences and platforms.
- A customer-centric mindset with the ability to handle sensitive or challenging interactions professionally.
- Proficiency with social media platforms (e.g., Facebook, Twitter/X, Instagram, LinkedIn) and relevant management tools (e.g., Sprinklr, Salesforce). – whilst experience on omnichannel platforms is not essential, a positive learning attitude and can-do approach is key - training will be given.
- Excellent organisational skills and the ability to manage multiple conversations simultaneously.
- Knowledge of the homebuilding or property industry (preferred but not essential).
- A high standard of written English with GCSE grade A-C as a minimum. You may be required to do a short grammar and copywriting test.
- Maths GCSE grade A-C or equivalent.
- A good understanding of social media – but no qualifications necessary
