Branch Manager - Merthyr (12m FTC)

BELONG – There’s no place like Principality 

At Principality, belonging isn’t just a value — it’s how we show up for each other and our members every day.  

Our branches are at the heart of our communities. They’re where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives. 

Why consider a role in our branch network? 

This opportunity allows you to build on your existing experience while making a meaningful difference within your local community: 

• In-branch, people-focused work – This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment. 

• Strong team connection – Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders. 

• An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network. 

• Purpose-led customer service – Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues. 

• Wellbeing and development support – Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality. 

Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. 

When it comes to belonging, there truly is no place like Principality — and our branches are where that belonging comes to life every day. 

Lead with purpose. Empower your team. Make a real difference in your community. 

We’re looking for a proactive and people-focused Branch Manager to lead one of our dynamic branch teams on a 12-month fixed term contract. If you’re passionate about delivering exceptional customer service, developing others and making an impact in your local area – this could be the perfect role for you. 

What you’ll be doing: 

• Provide inspirational leadership and direction to your branch team. 

• Build strong working relationships and foster a culture of support and collaboration. 

• Coach and develop colleagues to perform at their best and grow in their roles. 

• Deliver results in line with strategic business goals and regulatory standards. 

• Ensure the branch plays an active and valued role within the local community. 

• Understand customer needs and support them in finding the right financial solutions. 

• Lead from the front – supporting customers face to face, over the phone and through digital channels. 

• Plan proactively, adapt quickly and always put the customer first. 

What we’re looking for: 

• Proven leadership experience, ideally within a customer-facing environment. 

• A strong communicator who can inspire, coach and develop a high-performing team. 

• A customer-first mindset with a genuine desire to help people. 

• Ability to balance multiple priorities while maintaining high standards. 

• Confidence navigating both people leadership and operational responsibilities. 

• Understanding of (or willingness to learn about) regulatory and compliance standards in financial services. 

Why Join us? 

• Make a visible and meaningful impact in your local community. 

• Work with a supportive and motivated team who are passionate about what they do. 

• Access to professional development opportunities to help you grow your career. 

• Join a company that values, diversity, inclusion and continuous improvement. 

Ready to take the lead? 

Apply today and help us shape the future of community banking – together. 

We reserve the right to close this vacancy early should we receive a high volume of applications.  

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk