Platform Support Engineer

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.

We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.

Why join us?

There are plenty of reasons to build your career with Principality:

• Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

We’re looking for an IT Platform Support Engineer to join our IT Platform & Engineering team. This is a hands-on technical role where you’ll help keep our enterprise platforms, test environments and release activity running smoothly for colleagues across the business.

You’ll play an important part in supporting incidents and requests, maintaining platform services, improving processes and working collaboratively with teams across IT and our value streams.

What you’ll be doing:

• Provide second-line technical support to internal teams
• Maintain and support non-production infrastructure and services, including test environments
• Support production enterprise platform services, including Kubernetes, Windows and SQL
• Troubleshoot application-related issues by diagnosing problems, researching solutions and implementing fixes
• Manage and prioritise support tickets, incidents and service requests

What we’re looking for:

• Ability to communicate clearly with technical and non-technical colleagues
• Experience using ticketing or IT service management tools, such as ServiceNow
• Knowledge of some of the following: Kubernetes, Windows Server, SQL Server, Azure DevOps, Terraform, PowerShell, cloud technologies or source control tools
• Familiarity in building DevOps concepts, software delivery lifecycles or CI/CD pipelines
• A practical, analytical approach to problem solving and a willingness to keep learning
• Confidence creating clear documentation, guidance or knowledge articles

If you enjoy solving problems, learning new technologies and helping others succeed, this could be a great opportunity for you.

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

Read all about us - Principality Building Society: Posts | LinkedIn

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.

We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.

Why join us?

There are plenty of reasons to build your career with Principality:

• Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

We’re looking for an IT Platform Support Engineer to join our IT Platform & Engineering team. This is a hands-on technical role where you’ll help keep our enterprise platforms, test environments and release activity running smoothly for colleagues across the business.

You’ll play an important part in supporting incidents and requests, maintaining platform services, improving processes and working collaboratively with teams across IT and our value streams.

What you’ll be doing:

• Provide second-line technical support to internal teams
• Maintain and support non-production infrastructure and services, including test environments
• Support production enterprise platform services, including Kubernetes, Windows and SQL
• Troubleshoot application-related issues by diagnosing problems, researching solutions and implementing fixes
• Manage and prioritise support tickets, incidents and service requests

What we’re looking for:

• Ability to communicate clearly with technical and non-technical colleagues
• Experience using ticketing or IT service management tools, such as ServiceNow
• Knowledge of some of the following: Kubernetes, Windows Server, SQL Server, Azure DevOps, Terraform, PowerShell, cloud technologies or source control tools
• Familiarity in building DevOps concepts, software delivery lifecycles or CI/CD pipelines
• A practical, analytical approach to problem solving and a willingness to keep learning
• Confidence creating clear documentation, guidance or knowledge articles

If you enjoy solving problems, learning new technologies and helping others succeed, this could be a great opportunity for you.

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

Read all about us - Principality Building Society: Posts | LinkedIn