Desk Business Development Manager

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

We have an exciting opportunity for a Desk based Business Development Manager to join our sales team. As a member of the intermediary sales team, you will be responsible for providing an exceptional level of service to our intermediary partners with new business enquiries and technical support.  You will be responsible for providing dedicated support remotely to our Field Based Business Development Managers.

Key Responsibilities:

• Provide an exceptional service and experience in all interactions with our intermediary partners (phone and email).
• Identify opportunities to maximise sales in your designation area.
• Recommend criteria enhancements and provide feedback regarding products, propositions and service.
• Support junior colleagues with complex enquiries, taking ownership where necessary
• Working closely with the Field Based business Development Managers to to enhance the broker and customer journeys.

Key Skills:

• Proven track record of delivering outstanding customer service
• Comprehensive understanding of the Society’s product and service offering
• Experience of dealing with the intermediary mortgage market
• Strong communication and interpersonal skills
• Well organised
• Attention to detail
• Experience using customer databases/systems

Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working.  Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)