Digital Learning Support Officer (6m FTC)

We’re excited to offer a fantastic internal opportunity to join the Learning & Performance Team on a 6-month fixed-term contract as a Digital Learning Support Officer.

This role will play a key part in the design, build, and successful rollout of our new Learning Management System – NOVA. You'll work closely with the project team to configure the system, set up structures and permissions, and ensure the platform is ready for launch. This is a hands-on, varied role offering a chance to get involved in everything from testing and user support to stakeholder engagement and communications.

What you’ll be doing:

• Supporting the build and configuration of NOVA, including setting up users, roles, permissions, and learning pathways
• Uploading, organising, and quality checking learning content within the LMS
• Testing system functionality and coordinating with User Testers to log, track, and resolve issues
• Developing and maintaining key project documentation such as configuration records and process guides
• Preparing training materials, user guides, and internal communications
• Acting as a point of contact for colleagues during system build, testing, and rollout
• Supporting project planning and coordination to ensure smooth delivery

What we’re looking for:

Skilles & Experience:

• Strong IT and digital skills, with confidence in learning and using new systems
• Excellent organisational skills and keen attention to detail
• Confident using Microsoft 365 applications
• Strong written and verbal communication skills
• A proactive problem-solver with a willingness to get hands-on with technical tasks
• Good stakeholder engagement and relationship-building skills
• Able to work independently and collaboratively as part of a team

Why apply?

This is a brilliant opportunity to work on a high-impact project, develop your digital learning and project support skills, and play a vital role in enhancing our learning technology offer for colleagues across the organisation.

Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working.  

Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)