Operational Resilience Manager

BELONG – There’s no place like Principality 

At Principality, belonging isn’t just a value — it’s how we work every day. As a colleague, you’re already part of a supportive and inclusive community where your wellbeing, individuality, and life outside of work are genuinely respected. This internal opportunity is a chance to continue your journey with us, build on your experience, and grow your career within Principality. 

We know that great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we focus on balance, invest in wellbeing, and encourage continuous learning and development across the organisation. 

Why consider this opportunity? 

This role offers an opportunity to further develop your skills and make a meaningful contribution within Principality, while continuing to benefit from the culture and ways of working you already know: 

These achievements are built by our people and reflect our shared commitment to supporting one another and delivering for our members. When it comes to belonging, there truly is no place like Principality — and this role is an opportunity to continue growing as part of it. 

Join us to help build a more resilient future

We’re looking for an experienced Operational Resilience Manager to shape, lead and continually strengthen our organisation’s resilience capabilities. This is a critical role that ensures our business services can prevent, withstand, respond to and recover from disruption – protecting our customers, colleagues and the continuity of our operations.

What you’ll be doing:

• Lead and evolve our Operational Resilience and Business Continuity Framework, driving its maturity and effectiveness.
• Coordinate all regulatory resilience requirements, including IBS/ITOL assessments, end-to-end service mapping, scenario testing, vulnerability reviews and annual self-assessment reporting.
• Oversee and continuously improve business continuity planning, ensuring services and their dependencies are clearly documented and able to recover effectively.
• Embed operational resilience and business continuity practices into third party risk management.
• Champion a resilience-by-design culture, ensuring change, transformation and technology decisions consider resilience from the start.
• Design and deliver our resilience testing programme – from methodology to facilitation and reporting – ensuring we learn, adapt and improve.
• Lead the development and maintenance of our Crisis Management framework, including roles, processes and exercises.
• Provide high-quality insight, reporting and recommendations to senior leaders to support informed, risk-based decision-making.
• Build and develop resilience and risk capability across teams, promoting ownership, awareness and continuous improvement.
• Work collaboratively with second- and third-line colleagues to strengthen controls, close findings and maintain alignment across assurance activity.

What you’ll bring

We’d love to hear from you if you have:

• Proven experience in operational resilience, business continuity, crisis management or a related field within a regulated environment.
• Strong understanding of PRA and FCA operational resilience regulations and related guidance.
• Experience designing, implementing ad maturing resilience frameworks.
• The ability to interpret complex information and turn it into clear, actionable insights.
• Experience leading scenario testing, resilience assessments or business continuity exercises.
• Confident stakeholder engagement skills, with the ability to influence, negotiate and challenge constructively.
• Excellent communication skills, both written and verbal with the ability to engage audiences at all levels, including Executive and Board.
• A proactive, improvement-focused mindset and strong judgement in ambiguous situations.
• Experience working in matrix environment and delivering cross-functional outcomes.

If you’re passionate about resilience-by-design, influencing positive change and building organisational capability, we’d love to hear from you.

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk