Commercial Operations Manager

BELONG – There’s no place like Principality   

At Principality, belonging isn’t just a value — it’s how we work every day. As a colleague, you’re already part of a supportive and inclusive community where your wellbeing, individuality, and life outside of work are genuinely respected. This internal opportunity is a chance to continue your journey with us, build on your experience, and grow your career within Principality. 

We know that great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we focus on balance, invest in wellbeing, and encourage continuous learning and development across the organisation. 

Why consider this opportunity? 

This role offers an opportunity to further develop your skills and make a meaningful contribution within Principality, while continuing to benefit from the culture and ways of working you already know: 

These achievements are built by our people and reflect our shared commitment to supporting one another and delivering for our members. When it comes to belonging, there truly is no place like Principality — and this role is an opportunity to continue growing as part of it. 

We’re looking for a Commercial Operations Manager to play a key role in supporting safe, effective and customer‑focused commercial lending. This is an exciting opportunity for someone who enjoys solving complex operational challenges, managing risk, and working collaboratively across teams.

You’ll take ownership of important operational activities within Commercial Lending, including the management of security processes, professional panels, and AML/KYC oversight. You’ll also help ensure our operational frameworks remain robust, compliant and continuously improving.

This role reports to the Head of Operations, Commercial Lending.

What you’ll be doing?

Operations Management:

• Oversee the accurate and effective taking and releasing of security, ensuring risks are identified, managed and escalated appropriately
• Provide full oversight and sign-off of AML/KYC activity for the Commercial division
• Personally manage complex security cases where specialist input is required
• Manage and build strong relationships with our professional panels (including solicitors, valuers and quantity surveyors), ensuring high standards and positive representation
• Maintain a strong understanding of Commercial processes and procedures, actively identifying opportunities to improve efficiency and reduce risk

Risk Management:

• Manage the operational risk and control framework for Commercial Lending
• Identify and assess emerging operational, legal or regulatory risks that may impact the division’s strategy
• Work collaboratively with internal and external stakeholders, including legal advisers, to ensure lending documentation is regularly reviewed and remains effective

Business resilience and collaboration:

• Own and maintain the business continuity plan, ensuring the division is prepared for incidents or disruption
• Build effective partnerships with internal teams such as IT, Legal, Change and Risk
• Support the development and training of colleagues to help ensure the division operates effectively at all times

What we’re looking for

Experience & Knowledge:

• Experience or strong understanding of commercial lending operations
• Good knowledge of security processes and risk management
• Understanding of AML/KYC requirements
• Experience working with, or alongside, external professional firms
• Exposure to project or change initiatives

Skills & Capabilities:

• Strong attention to detail, with the ability to manage complex information
• Confident stakeholder management and clear communication skills
• A proactive, solution‑focused approach to identifying and managing risk
• Ability to work collaboratively and support continuous improvement
• Commitment to acting in line with our values and ways of working

If this role sounds like a good fit for you, we’d love to hear from you and encourage you to apply.

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk