Senior Customer Consultant - Treorchy

Looking to build a meaningful career – even if you’re new to the financial services? We’ve got you covered. 

At Principality Building Society, we believe great people come from all backgrounds. That’s why we’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed. 

As a Senior Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. 

As a Senior Customer Consultant you will: 

• Welcome and support customers in finding the right financial solutions. 

• Deliver outstanding service that builds trust and long-term relationships. 

• Mentor and support a team of Customer Consultants, helping them grow and develop. 

• Step in for the Branch Manager when needed, contributing to the smooth running of the branch. 

• Supporting customers over the phone and through our digital channels. 

• Ensuring the smooth running of daily branch operations in line with policy and procedures. 

• Staying up to date with internal policies and regulatory requirements. 

• Working collaboratively with your colleagues across the branch network and deliver exceptional service. 

What we’re looking for: 

• A natural people person with strong communication skills. 

• Comfortable working in a fast-paced, customer focused environment. 

• Ability to deliver outstanding customer service, either face-to-face or over the phone. 

• A proactive attitude and willingness to learn and grow in the role. 

What we offer: 

• Full training – no financial background needed. 

• Supportive team environment where your encouraged to thrive. 

• A career with a real purpose and impact. 

Ready to start your journey with us? 

Apply now and let’s build your future – together. 

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk