Business Development Associate (12m FTC)

BELONG. There’s no place like Principality. 

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.  

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; Careers (principality.co.uk) 

As a member of the intermediary sales team, you will be responsible for providing an exceptional level of service to our intermediary partners, to assist in driving high quality mortgage business, in line with defined intermediary strategy. To Identify opportunities for new business and to provide leads to support BDM’s and the National Account Manager 

What you will do: 

• Answer inbound telephone and email enquiries, and return calls within defined SLA’s– to add value to communications with the society, and expedite case referrals where deemed appropriate 

• Build excellent relationships with colleagues, departments and key stakeholders throughout the business 

• Build and develop relationships with Intermediaries, to support the intermediary team in creating new mortgage business opportunities 

• Provide lead generation for BDM’s and other business forums 

• Develop calls to ensure new sales opportunities are identified and utilised 

What we are looking for: 

• CeMap qualified (or prepared to work towards the qualification) 

• Proven track record of delivering outstanding customer service  

• Comprehensive understanding of the Society’s product offering  

• Strong communication and interpersonal skills  

• Experience using customer databases/systems 

We reserve the right to close this vacancy early should we receive a high volume of applications. 

If you have any questions, please get in contact by emailing recruitment@principality.co.uk 

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)