OpEx Operational Lead

We have an exciting opportunity to join our Operational Excellence (OpEx) Team as an OpEx Operational Lead. In this role, you will coach teams and leaders to adopt and embed Operational Excellence (OE) tools across the business, building OE as a sustainable capability and enabling lasting performance improvement.

You will play a key role in leading OE wave rollouts, delivering training and coaching, and ensuring new ways of working are successfully embedded, with benefits realised and sustained over time.

What you’ll be doing:

• Coach leaders and teams to understand, apply, and embed OE tools into day-to-day ways of working.
• Lead end-to-end OE wave delivery, ensuring timelines, stakeholder engagement, and outcomes are achieved.
• Design and deliver engaging training and workshops for champions, teams, and OE coaches.
• Facilitate improvement workshops, challenging existing ways of working and encouraging experimentation.
• Track benefits and performance to ensure measurable and sustainable improvements.
• Support and coach OE Coaches, contributing to the development of the Centre of Excellence.
• Work closely with Change teams and senior leaders to deliver OE, culture change, and continuous improvement.

What we’re looking for:

• Significant experience in various Operational Excellence deployments.
• Strong leadership, coaching, and facilitation skills with the ability to influence at all levels.
• Confident presenter, able to engage large groups and senior stakeholders.
• Proven experience delivering Operational Excellence or continuous improvement initiatives.
• Strong stakeholder management and change delivery capability.
• Experience identifying improvement opportunities, conducting root cause analysis, and prioritising solutions.
• Background in operational management with a track record of delivering sustained change.
• Passion for improving customer experience, efficiency, and effectiveness through people.

This role is ideal for someone who enjoys leading change, developing others, and embedding Operational Excellence as a core business capability.

We reserve the right to close this vacancy early should we receive a high volume of applications. 

Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working.  

Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk