ER Administrator (6m Secondment)

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work every day. As a colleague, you’re already part of a supportive and inclusive community where your wellbeing, individuality, and life outside of work are genuinely respected. This internal opportunity is a chance to continue your journey with us, build on your experience, and grow your career within Principality.

We know that great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we focus on balance, invest in wellbeing, and encourage continuous learning and development across the organisation.

Why consider this opportunity?

This role offers an opportunity to further develop your skills and make a meaningful contribution within Principality, while continuing to benefit from the culture and ways of working you already know:

• Flexible hybrid working – Our established hybrid approach supports flexibility while maintaining collaboration. This role includes a minimum of 8 days per month based in our Cardiff office.
• An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging for all colleagues.
• Purpose-led work – Our continued recognition for customer satisfaction, including Double Gold Awards at the Fairer Finance Awards 2025 for Savings and Mortgages, reflects the impact colleagues make every day.
• Strong colleague engagement – Engagement scores consistently above 85% demonstrate the positive environment we strive to maintain together.
• Wellbeing support – Our Belong benefits package continues to support your physical, mental, and financial wellbeing throughout your career with us.

These achievements are built by our people and reflect our shared commitment to supporting one another and delivering for our members. When it comes to belonging, there truly is no place like Principality — and this role is an opportunity to continue growing as part of it.

We’re looking for a highly organised and people‑focused Employee Relations Administrator to join our team. This is an important role that supports fair, consistent and positive employee experiences across the organisation.

You’ll provide administrative and operational support across a wide range of employee relations (ER) activities. From helping to coordinate casework to keeping records up to date and supporting policy processes, you’ll play a key part in ensuring colleagues and managers receive clear, timely and professional support.

What you’ll be doing:

Employee Relations Support

• Supporting ER casework including performance and absence processes
• Maintaining accurate, confidential case files and documentation
• Scheduling and coordinating meetings, hearings and investigations
• Taking minutes and preparing ER-related correspondence

Policy & Process Support

• Helping to apply HR policies and procedures consistently
• Contributing to the review and improvement of ER documentation and templates

Data & Reporting

• Updating HR systems with accurate case information
• Producing ER reports and metrics
• Supporting audits and data requests

Stakeholder Support

• Acting as a first point of contact for ER queries and signposting where needed
• Working collaboratively with HR colleagues, managers and external partners

General HR Administration

• Supporting the wider HR team with administrative tasks
• Contributing to continuous improvement activities across ER and HR

Additional Responsibilities

• Managing the ER shared mailbox
• Coordinating Occupational Health referrals
• Supporting managers with the failed credit check process
• Undertaking exit interviews
• Reviewing and maintaining ER materials and collateral

What you’ll bring:

• Strong organisational skills and excellent attention to detail
• Ability to handle sensitive information with discretion
• Clear written and verbal communication
• Confidence using HR systems and Microsoft Office tools
• Ability to prioritise work and meet deadlines

Experience & Qualifications:

• Experience in an HR or ER administrative role
• Knowledge of HR processes
• Experience using HR information systems
• CIPD Level 3 (or working towards) is desirable

If you enjoy attention to detail, building relationships and working in a fast‑paced HR environment, we'd love to hear from you.

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk