Training & Competence Lead Associate (12m FTC)

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

A fantastic opportunity has arisen to join our Regulated Sales team as a Training & Competence Lead Associate on a 12-month secondment.

We’re looking for an individual who is passionate about development, thrives in a coaching environment, and is committed to supporting colleagues in delivering outstanding service to our members. If you're ready to make a difference and play a key role in maintaining high standards of training and competence across our business, we’d love to hear from you.

What You’ll Be Doing:

• Support the Training Lead in operationalising the Lending & Savings Training Agenda
• Design and deliver training and coaching solutions that meet the needs of Lending & Savings & provide colleagues with the knowledge and skills required to attain, maintain and advance their competence in role in line with the requirements of the Good Practice Guide (GPG) & Training & Competency Scheme.
• Utilise the findings from all oversight activities and complaints root cause analysis to ensure training and coaching activities focus on maximising individual performance, customer experience whilst encouraging ongoing continuous improvement. Coaching and feedback should be used to enhance, maintain or improve colleague performance through observing, sharing knowledge and expertise, and providing encouragement to continuously self-improve.
• Provide bespoke, individual development plans to support colleagues when required
• Perform regular reviews of individual’s training progress, evidencing all relevant training materials on Worksmart and working closely with Lending & Savings Manager to carry out regular assessments of competency.
• Maintain an awareness of the Society’s policies and procedures and adhere to them.
• Demonstrate the Society’s values and appropriate behaviours.

What We’re Looking For:

• Strong understanding of Microsoft Office, especially Word and Excel.
• Good knowledge of our product suite and sales process.
• Proven ability to lead, motivate and coach teams or individuals.
• Experience using customer databases/systems effectively.
• A track record of delivering excellent performance in a savings & lending environment.

Qualifications:

• CeMAP or equivalent qualification is desirable.

You’ll be joining a supportive and values-driven team where your contribution truly matters. We’re committed to investing in our people and giving you the tools, training, and trust to do your best work. This secondment offers a unique opportunity to grow your skills, expand your influence, and help shape the development journey of others.

If you’re ready to take the next step in your career and make a positive impact across the business, apply today!

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)