Office Services Team Leader
Office Services Team Leader
We’re looking for an organised, hands-on Office Services Team Leader to keep our workplace running smoothly and to lead a high-performing Office Services Team. You’ll take ownership of day-to-day office services and facilities activity, ensuring the building, services and certifications remain fully operational and compliant—supporting business growth and delivering an excellent experience for colleagues, customers and visitors.
The role
- Ensure the building, inherent systems and required certifications are fully operational and current to satisfy business needs
- Ensure adequate resourcing is in place to retain business functionality
- Provide a stable office services and facilities platform to support targeted business growth and excellent customer experience
- Drive “Best Buy/Best Structure” on administration contracts relating to office and travel
Key responsibilities
- Ensure complete user satisfaction for Hub training and meeting rooms and all building facilities
- Ensure customer training facilitation is delivered to the required standards
- Manage the day-to-day activities of the Office Services Team
- Develop team skills and knowledge through self-development plans, reviews and appraisals
- Ensure compliance with statutory and legal requirements relating to building management (including H&S)
- Deliver office services projects correctly and on time
- Oversee core office services activity, including:
- Ordering office stationery, equipment, consumables and sundry items
- Arranging UK and international travel and accommodation
- Event management
- Day-to-day administration of the company car fleet
- Ordering and monitoring usage of PPE
- Supplier negotiation to secure value and quality
- Office service contracts (cleaning, maintenance, recycling and waste management)
- Assist with procurement and administration of mobile telephones and the main phone system
- Manage insurance claims and contracts effectively
- Undertake ad hoc projects/research for the Commercial Manager as required
Key accountabilities
- Premises availability with all non-IT related elements functioning as required
- Managing Office Services within budget
- Creation and maintenance of working practices, processes and procedures for the Office Services Team—and ensuring adherence
- Team and individual KPIs
- Performance and development of team members
Authority
- Select and engage Office Services service providers
- Determine how Office Services support is delivered to the business
- Change department working practices to better meet business needs
- Set departmental priorities
- Process purchase orders supported by approved requisitions
What we’re looking for
Essential
- Good IT skills (Microsoft applications, telephone system and other business systems)
- Ability to multi-task and manage multiple unscheduled demands
- Excellent interpersonal skills—friendly and professional with colleagues, suppliers, callers and visitors
- Strong teamworking skills to maintain cover by offering and receiving assistance
Desirable
- Formal qualification in internal auditing of Quality and Environmental Management Systems
