Technical Service Engineer
Location: Redditch
Department: Technical Service and Support
Employment Type: Full-time, Office-based initially
Competitive Salary + Bonus + Pension
Are you passionate about Industrial Technology? Ready to bring your tech skills to a company that values continuous learning, innovation, and diversity? M.A.C. Solutions is on the hunt for a motivated, tech-savvy Technical Service Engineer to join our team!
About Us
M.A.C. Solutions is a dynamic leader in industrial technology solutions. Based in Redditch, our Technical Distribution Centre is where we provide cutting-edge products, exceptional service, and innovative solutions to our clients. We’re known for our close-knit team environment, professional growth opportunities, and commitment to quality.
What You’ll Be Doing
As a Technical Service Engineer, you'll play a crucial role in supporting our customers, driving technical excellence, and developing bespoke solutions. You’ll work alongside our skilled team, handling:
- Pre-sales Support: Assist our sales team by recommending tailored solutions for client needs.
- Technical Services: Opportunity to travel to site to perform installs with our clients
- Technical Troubleshooting: Offer 2nd-line technical support on a range of technologies—OPC, VPN routers, IoT platforms, cybersecurity tools, and more.
- Client Support: Handle enquiries via phone, web, and email, diagnose issues, and provide high-level troubleshooting.
- Customer Success: Maintain stellar client relationships, ensuring top-notch service and smooth issue resolution.
- Collaboration: Communicate clearly with non-technical clients, making complex tech easy to understand.
Your Skills & Experience
To be successful in this role, you should have:
- Technical Knowledge: Some experience with Industrial Tech (PLC, OPC, SCADA) and basic IT/networking skills are essential.
- Problem Solving: Strong analytical skills and a keen attention to detail.
- IT Networks: Basic understanding of IT networks
- Adaptability: An eagerness to learn new technologies and tackle challenges head-on.
- Client Communication: Ability to discuss technical issues clearly with both technical and non-technical stakeholders.
- Reliability: A dependable, responsible, and solution-focused mindset.
Qualifications & Requirements
- Essential: Right to work in the UK, a valid driver’s license, and a record of education certificates.
- Desirable: Experience in application engineering, product quality assessment, and systems commissioning.
- Driving License: a UK Driving license and use of a car.
- Technical Qualifications (Degree, HND)
Why M.A.C. Solutions?
We believe in empowering our team with the best resources and benefits, including:
- Competitive Salary + Bonus
- Generous Holiday Package: 25 days + all bank holidays
- Continuous Training: Stay at the forefront of technology with ongoing learning opportunities.
- Employee Assistance Program: Free, confidential advice for work-life balance.
- Health & Wellness Perks: Health cash plan, free car parking, childcare vouchers, and more.
- Paid Volunteering Day: Make a difference in your community!
Ready to Grow with Us?
If you’re a forward-thinking, motivated engineer with a passion for technology, we’d love to hear from you! Join M.A.C. Solutions and be part of an innovative team that’s transforming industrial tech.
