Customer Service Advisor - Southend-on-Sea
We are looking for an exceptional Customer Service Advisor to join our contact centre on a permanent basis.
You must be able to work from our office in Southend-On-Sea.
At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client.
What you will be responsible for:
- First point of contact for all customer queries and providing product advice
- Proactively work to mitigate any escalations, dealing with returns/exchanges, order status queries and provide information on time-line logistics
- Brand ambassador for your client carrying exceptional customer service
- Provide outstanding customer service across telephone, social media, web chat and email
- Ensuring that the customer is at the heart of every conversation
What you’ll bring to the table:
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Experience within Customer Service
- Being a self-motivated individual that has the ability to objection handle
Working Hours
- Full Time, 40 hours per week
- 3 week rotation:
- Week 1 - 08:00-17:00 Monday, Tuesday, Wednesday, Friday and 09:00-15:00 Sunday
- Week 2 - 08:00-17:00 Monday, Tuesday, Wednesday, Friday and 08:00-14:00 Thursday
- Week 3 – 08:00-17:00 Monday, Tuesday, Wednesday, Thursday and 09:00-15:00 Sunday
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
