Customer Assistant

Overall Purpose

Our customer assistants are the essential link between our business and our customers. From day one, you’ll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.

You’re not required to have prior working experience to be a successful customer assistant but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year.

You’ll be hands on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy and be equipped with the knowledge to answer queries about all our latest content and blockbusters.

And what’s great – many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.

What Will I Be Doing?

• Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
• Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
• Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
• Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
• Communicate up to date information about pricing and the value of our content offering and booking options to our customers
• Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
• Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
• Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
• Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

What Skills Do I need?

• Prior working experience is not essential but some experience working with people is preferred
• Have a positive can-do attitude and always willing to go the extra mile
• A team player that supports your colleagues with various daily tasks
• Ability to work at pace in a busy and sometimes pressured environment
• Can demonstrate initiative and have the eagerness to learn new skills
• Treat your colleagues and customers with respect and are always approachable
• Take pride in your appearance and ensure a clean and tidy uniform
• A clear communicator with good verbal and written skills
• Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
• Share a passion for the film and cinema industry
• Aligned with our core values and can demonstrate these every day

 Life at Vue

Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.

Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.

Our Core Values

• Analytical: Big picture thinking and detail enables informed decisions
• Belonging: Our narrative is one and inclusive team – where everyone’s voice matters
• Collaboration: We are in this together - working to offer the best experience for our customers and team
• Customer focus: Our customers are our main priority and at the centre of everything we do
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way

Key Benefits

• Unlimited cinema for you and a monthly allowance for your family and friends
• Annual holiday allowance
• Wellbeing support including online GP access
• Employee discounts across our food & beverage range at our cinemas
• Exclusive discounts and rewards with many big brands through our rewards programme

Equal opportunities

Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.

Thank you for applying for the role of Customer Assistant at Vue Cinema Birkenhead.

The position is mainly evenings and weekends, so if you cannot work these shifts, I will have to decline your application. There are day shifts available on Saturdays and Sundays and all throughout the school holidays and half terms.

We are looking for a fully flexible availability, however if you have got low availability, but can still work evenings and weekends, then this is something we will look at, as the contract is only 4 hours.

The contract for this position is 4 hours a week. However, in the lead up to summer, there will be more hours available. With the release of 28 Years Later, Elio, Megan 2.0, Jurassic World Rebirth, amongst other big blockbuster films next month, there will be plenty of hours, as the weeks go on. It will be busy.

I will be conducting 1-2-1 interviews in the cinema, on Monday 16^th June between 4.30pm and 7pm. And Tuesday 17^th June, between 3pm and 6pm. You will need to bring proof of your right to work in the UK document, like a passport or full birth certificate with proof of NI number. Failure to bring your right to work document, means we are unable to interview you.

And for those who are successful, the inductions will take place on Thursday 19^th June, 4pm-8pm, in the cinema (You will be paid for this). The inductions are usually 1-2-1 and last about 4 hours.

Kindest regards,

The Management Team

Thank you for applying for the role of Customer Assistant at Vue Cinema Birkenhead.

The position is mainly evenings and weekends, so if you cannot work these shifts, I will have to decline your application. There are day shifts available on Saturdays and Sundays and all throughout the school holidays and half terms.

We are looking for a fully flexible availability, however if you have got low availability, but can still work evenings and weekends, then this is something we will look at, as the contract is only 4 hours.

The contract for this position is 4 hours a week. However, in the lead up to summer, there will be more hours available. With the release of 28 Years Later, Elio, Megan 2.0, Jurassic World Rebirth, amongst other big blockbuster films next month, there will be plenty of hours, as the weeks go on. It will be busy.

I will be conducting 1-2-1 interviews in the cinema, on Monday 16^th June between 4.30pm and 7pm. And Tuesday 17^th June, between 3pm and 6pm. You will need to bring proof of your right to work in the UK document, like a passport or full birth certificate with proof of NI number. Failure to bring your right to work document, means we are unable to interview you.

And for those who are successful, the inductions will take place on Thursday 19^th June, 4pm-8pm, in the cinema (You will be paid for this). The inductions are usually 1-2-1 and last about 4 hours.

Kindest regards,

The Management Team