Learning & Development Manager

Overall Purpose

Create and drive the implementation of best practice learning and development policies, processes, frameworks and toolkits for head office and cinema-based roles across all markets.  

Drive the creation of highly competent managers and team members in delivering business and personal development goals.

Key Accountabilities

Drive the creation and implementation of standardised training frameworks for cinema and head office teams

• Design modular based training frameworks, processes, and tool kits that deliver consistent company standards and behaviours and that also support career succession
• Design and deliver a range of learning and development solutions that link to the overall HR strategy and business priorities
• Design and deliver a range of learning and development solutions that develop key skills and knowledge of all managers and employees
• Ensure legal compliance and that all learning and development supports company policy or procedure
• Create the annual training calendar, ensuring that the content is linked to training needs identified from the annual performance reviews
• Evaluate learning activities, materials and toolkits and review if they have the desired impact and deliver the business goals.
• Develop capability of managers to enable them to use all training frameworks, toolkits and modules
• Work closely with the HR leads, operations teams, and line managers to help diagnose and define learning and development needs and operational training needs within our cinema and head office teams
• With our head office teams, coach managers to improve their level of confidence and ability to identify and manage the training, development and performance of their teams where required
• Bring the culture and values to life through all initiatives implemented

Reporting and Analytics

• Create and put in place group wide learning dashboards, metrics and management reporting
• Using factual data, identify trends, issues and potential areas for improvement

 External partnerships

• Identify and build effective partnerships with external professionals or organizations to assist with the achievement of our learning and development goals and objectives

The Person

Knowledge and experience

• Experienced learning professional who has held senior learning & development roles, of an equivalent scale, across multiple European markets (ideally to include UK and Germany)
• Deep understanding and experience of working across multi-site customer facing businesses in retail, hospitality or leisure
• Up to date familiarity and working knowledge of how to develop and deploy learning solutions within an operational context (e.g., learning methodologies/ styles/ approaches, training frameworks, training tool kits, train the trainer, etc.)
• Hands-on experience delivering the full training cycle
• Proven success in creating and rolling out training frameworks and toolkits across different countries, driven by operational teams
• Excellent understanding of the differences between various roles within organisations
• Proven pan European exposure to multiple markets with different cultures and ways of working
• Experience of delivering operational excellence in a matrix organisational structure
• Proven experience in working at both a strategic and operational level
• Graduate level or equivalent

 Skills

• Commercial Acumen: Understands how learning & development adds value to the business and is able to demonstrate practical and successful solutions
• Leadership: Able to deliver and achieve high levels of performance through teams based in different countries; sets clear objectives, guides and motivates team members to succeed
• Influencing and persuading: Confident relationship building skills with proven ability to influence and negotiate effectively at senior levels
• Communication: Excellent written and verbal communication skills, communicating effectively at all levels
• Facilitation: Able to facilitate teams and individual thinking processes and adapt accordingly
• Creating business proposals and reports; Ability to research area from scratch and create effective proposals and reports with insights, conclusions and recommendations
• Prioritisation: Is structured, organised and has a good attention to detail
• Problem solving: Ability to probe and establish real issues, identifying correct solutions
• Project management: Ability to effectively develop and manage project plans, engaging and managing all key stakeholders to ensure required outputs are delivered on time and to the required standards
• IT literate: Excel - able to build basic models; PowerPoint - able to create effective presentations and documents; Word - high level of ability

 Personal attributes

• Personal impact: Has presence and commands respect. Instils confidence in their ability to succeed
• Continuous improvement: Always looking for a better way of doing things
• Delivery Focused: Takes personal responsibility and initiative to get the job done. Are hands on and fast in thought and execution
• High standards: Focused on accuracy, detail and quality of work through to completion
• Tenacious: Determined to succeed with the drive to deliver outstanding results
• Learns quickly: Enjoys and quickly absorbs new ideas, concepts and challenges
• Integrity: Has a strong sense of right and wrong and high ethical standards
• Team player: Has humility, readily shares information and uses colleagues’ strengths to achieve goals

Life at Vue

Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.

Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be.

Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do.

Join us in our mission to deliver the ultimate big screen experience.

Our Core Values

• Analytical: Big picture thinking and detail enables informed decisions
• Belonging: Our narrative is one and inclusive team – where everyone’s voice matters
• Collaboration: We are in this together - working to offer the best experience for our customers and team
• Customer focus: Our customers are our main priority and at the centre of everything we do
• Dynamic: We are inquisitive problem solvers and not afraid of a challenge
• Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way

Location description

Our head office is based in 1 Ariel Way, Westfield, London and our working hours are 37.5 hours per week with an option to work from home one day per week (Friday). It’s home to our International Group and UK & Ireland teams. They collaborate with our cinemas every day – driving innovation, growth and success across our business and all in the name of delivering the ultimate big screen experience.

Key Benefits

• Annual bonus incentive
• Personal holiday allowance plus bank holidays
• Competitive pension scheme
• Wellbeing support
• Option to work from home on Friday’s
• Unlimited digital cinema pass for you and monthly guest passes available too
• Discounts off our food and beverage

Equal opportunities

Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status.