F&B Assistant

The Students’ Union is the focal point of campus life and we have exciting opportunities for University of Warwick students to join our team!

What’s on offer:

Hourly Rate: £11.44 per hour plus holiday pay calculated at 15.55% (equivalent of 35 days paid leave per year)

Duration: Fixed Term Contract starting in Term 3 2024 and until 28^th June 2025 (subject to a 10-week probationary period) working throughout the next academic year (2024/2025).

Hours: You will be expected to work an average of 2 shifts a week (an average of 10-12 hours a week) throughout term time; although we cannot guarantee these hours. Working hours will vary and will include evening and weekend work.

Location: Warwick Students’ Union, Coventry.

Closing Date: 9am on Wednesday 8^th May 2024 - This vacancy and advert will be closed earlier if sufficient applications are received. Therefore, it is strongly advised that you submit your application as soon as possible.

Assessment Date: Tuesday 14^th May 2024 (via MS Teams)

What’s the role?
The SU runs a variety of outlets which are dedicated to students.  Working in either one or more of our outlets as an F&B Assistant, this role is focused on delivering great customer service.  You will be required to provide a high standard of service to customers, serve food and/or drinks, be accurate in handing monetary transactions and maintain a safe clean working environment.  Experience of working in a hospitality environment would be beneficial but not essential.

The Food Station
The best place to grab lunch on campus! Choose from baguettes made to order with your choice of fillings or, new for 2023, hot burrito bowls or nachos to tantalise your taste buds. It also features a vegan stand where you can grab a meal from the fridge, hot pastries, or other meat-free snacks.

Curiositea
Our quirky tea rooms offer something for everyone - tray bakes, loaf cakes and a huge selection of ethically sourced teas and coffees. Customers love our vegan and gluten free cakes and wickedly indulgent hot chocolates.

Dirty Duck
A modern twist on the traditional, serving real value-for-money food and a variety of locally sourced products, real ales, wines, premium beers and spirits.  The key message is real ale-real food - real people - real welcome with a focus on great customer care.

Who are you?
We are looking for someone with excellent customer service skills and previous customer facing experience to join our team. You will be hard working, reliable, and have a passion for high quality customer service, just like the rest of our team!

Why apply?
The SU is a vibrant, student-focused environment and you are excited by the thought of being part of the Operations team within your Students Union.

Full training is provided that will help and support you in both this role as well as future opportunities.

This role is part of the Warwick Award.  The Award is based around 12 core employability skills that have been identified in collaboration with a range of employers as being crucial for the next step in your journey after graduation.  This means that the training you receive and the time you spend working in this role to develop your skills, will help you to earn Core Skills Points which count towards the Award.  For more information and to register for the Warwick Award please visit: What is the Warwick Award?

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Any queries please contact jobs@warwicksu.com.com

JOB DESCRIPTION

RESPONSIBLE TO: Team Leaders, Deputy Outlet Manager and Management Team and through them, to Food and Beverage Manager, Head of Strategic Operations, Operations Director, Chief Executive and Board of Trustees       

RESPONSIBLE FOR: None  

MAIN PURPOSE FOR JOB: To help with the preparation and service of food and drink ensuring high standards of food hygiene and customer care          

MAIN DUTIES / RESPONSIBILITIES

• To serve customers in a friendly and helpful manner, according to organisational policy on customer care and outlet service standards
• To prepare and serve food and beverages for sale
• To keep displays of beverages well stocked, tidy and clean
• To support the Licensee in the upholding of the Justices on Licence and the Public Entertainments Licence
• To operate tills, give change according to procedure. To follow all financial regulations as instructed
• To keep preparation areas and seating areas clean and tidy and free from rubbish
• To operate all machinery and equipment in a correct and safe manner. To use equipment for its designed purpose and according to organisational policy on Health and Safety, to follow manual handling procedures, to use equipment for its designed purpose and according to organisational policy on Health and Safety and to use appropriate protective clothing or equipment
• To abide by current legislation and organisational policy concerning food hygiene, health, safety and fire.
• To assist operations in all SU run areas where required
• The above to be carried out with regard to organisations policy on Equal opportunities and continuous improvement
• Anything other, in line with the job description that may from time to time, be reasonably required by the organisation
• To commit to reducing the Students’ union environmental impact and promote environmental and ethical good practice

EXPECTED STANDARDS

• To follow hygiene regulations and systems at all times.
• To work within all expected hygiene and operational regulations at all times.
• To comply with trading standards legislation at all times
• To promote good customer care at all times.
• Smile at and greet each customer, be polite and courteous at all times. Thank the customer and give undivided attention to each customer.
• To implement Customer Care standards
• To be knowledgeable about products available and give guidance where appropriate
• To make appropriate referrals
• To monitor portion control with every customer.
• Ensure the displays are inviting to the customer and that stocks are adequate to meet customers’ needs at all times.
• To keep customer areas and storage clean.
• To implement correct stock rotation procedures
• To ensure that their role is clearly understood, particularly their liability and responsibility
• Ensure correct change is given, all transactions are accurately recorded and procedures are followed at all times
• To complete required due diligence documentation
• Record wastage correctly
• Ensure that organisational policy on Health and Safety is followed
• To use equipment for its designed purpose and according to organisational policy on Health and Safety
• To follow manual handling procedures
• Use appropriate protective clothing or equipment
• Maintain personal hygiene standards and standards of appearance at work
• To adhere to cleaning schedules, complete due diligence records and implement hazard control procedures.
• To have a basic knowledge of the product range of all outlets and to know the opening times of all outlets
• To be carried out in line with the Students’ Union Environmental policy.

PERSON SPECIFICATION

ESSENTIAL SKILLS / KNOWLEDGE / QUALIFICATIONS

• Demonstrates high standards of customer care
• Experience of a customer facing environment
• Experience of cash handling
• Reliable
• Flexible
• Calm under pressure
• Understanding of health, safety and hygiene requirements
• Numerate
• Commitment to equal opportunities

 DESIRABLE SKILLS / KNOWLEDGE / QUALIFICATIONS

• Experience of food and beverage environment
• Basic hygiene certificate