Housing Partner (Housing Officer)

At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?

We’re looking for a Housing Partner (Housing Officer) to join our Housing Services team in Bradford. If you're looking for a rewarding role where you can make a real difference on people and communities then this is the role for you. 

About the role and person:

• Monday - Friday
• 6 month Fixed Term Contract 

Always motivated to achieve brilliant standards of service, our Housing Partners are the first point of contact for our customers. You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. This involves working closely with the allocations and letting team to onboard new tenants, working with customers to set up payment plans if they fall into arrears, managing anti-social behaviour and resolving customer complaints effectively. You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

What skills/behaviours do you need to be a Housing Partner?

• Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.
• Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.
• Demonstrate resilience and the ability to deal positively with change.
• Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.
• Maintain a high degree of accuracy when handling customer data in line with GDPR.
• Flexible approach to work and a willingness to travel, you’ll have access to a vehicle for business use.

For a full job description of this role please click here.

This role is subject to a successful DBS check.

Location

This role involves travel to customer homes across your patch, in and around the Bradford area. You will also be required to travel to our Bradford office at least once a week.

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £35,452 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

You’ll also receive an additional £1,250 per annum essential car user allowance.     

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts. 
• Cycle to work scheme.

Who are Accent?

We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business. 

If you feel great about putting customers first, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are Smart, we are Driven, we are Caring and we are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: 

PeopleServices@accentgroup.org. 

Please note candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.

Join us and start your own journey with Accent. We aim to be number one, and you could help us get there.