Customer Engagement Coordinator
A place to create moments that matter
Location: Peterborough, Hybrid with occasional travel for customer events
Salary: £29,393 per annum, pro rata
Permanent, 17.5 hours per week, flexible Tuesday to Friday between 9am and 5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
You’ll be the friendly, organised, go‑to person who:
- Builds strong relationships with customers, including those with vulnerabilities
- Creates inclusive spaces where every voice is heard and valued
- Supports new members through onboarding and training
- Organises meetings, takes clear minutes, and keeps everything running smoothly
- Acts as the main point of contact, making sure every group member feels informed, supported, and empowered to contribute
This is a rewarding role where you’ll meet a diverse range of customers, see the difference you make first‑hand, and become a true champion for customer voice. If you’re people‑focused, organised, and passionate about making things better, we’d love to have you on the team.
To view/download the job description please click here.
Salary
The spot salary for this post is £29,393 per annum, pro rata for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
The essentials
- You'll be passionate about delivering excellent customer service and evidence where you've improved the customer experience
- High-quality written and verbal communication skills, including experience in report writing.
- Strong attention to detail with excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Excellent stakeholder management skills, with the ability to build effective relationships and work collaboratively across teams
- Strong time-management and planning skills, with the ability to work proactively and meet deadlines.
The desirables
- Experience in social housing
- Experience with Governance processes
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 15th April via Teams.
Stage 2: A Place to Show Your Strengths
A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
Planned date: 21st April at our Peterborough office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
