Officer, Customer Services (IC71)

Officer, Customer Services (IC71)

Contract: Fixed term until 31 July 2026, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)

Salary: £32,163 per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working. 

Location: Manchester (The role will be based at Manchester; however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week) 

Arts Council England has an exciting opportunity for an experienced Customer Services Officer to join our inclusive and collaborative team. This full-time Officer, Customer Services role is based in Manchester and comes with a salary of £32,163 per annum and excellent benefits.

You will be delivering Customer Services for Arts Council England by overseeing staff and resources, ensuring that a high quality, accurate, customer facing service is delivered. You will also monitor quality standards, ensuring systems, equipment and staffing are in place and that agreed tasks are completed promptly.

If you were already in this Customer Service role, here are some of the areas you would have been working in this week:

• Reporting on service standards to Head of Customer Services including staff, quality assurance of enquiry handling and customer feedback
• Designing and maintaining a robust business continuity plan for the Customer Services Team
• Managing a number of permanent Assistants on the customer services team and any additional temporary staff.

To apply for this Customer Services role, you will need relevant experience in a similar role. You will also require the following:

• Knowledge, skills, and reporting experience
• The ability to manage both formal and informal relationships
• The ability to work effectively in an environment that relies on collaboration, flexibility, managing and reporting.

Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application. For further information please visit their website here

Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme. To find out more, click here.

Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk

We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application guidance and more about our commitment to diversity on our website here. 

To view the job description please click here

To view the recruitment pack which outlines more details about working for Arts Council please click here  

Job ref: IC71

Closing date: 12 noon, Tuesday 03 June

Interviews: (Virtual, MS Teams) 16 and 18 June

Please note: We do NOT accept CVs or cover letters as part of our recruitment process. If you require any documentation in an alternative format, please contact recruitment@artscouncil.org.uk